Servicenow ITOM

Job Description:

Required Qualifications:

• Bachelors degree or equivalent combination of education and experience
• Bachelors degree in a related field preferred
• Possesses deep technical knowledge of subject matters and/or software development.
• 8 of experience in enterprise grade projects or service management and environments
• Knowledge of industry trends and technology to drive organizational change at our customers.
• Designing user experience workflows
• 8 or more years of experience with ServiceNow
• Experience on ServiceNow ITOM Implementation including Discovery Event and Service Mapping Projects.
• Experience on ServiceNow Software Asset Management.
• ServiceNow CSA certification plus at least two further ServiceNow mainline certifications (like any CIS CAD CAS)
• Fluent in English

Desired Qualifications:

• 7 or more years of consulting experience with architecture business analysis design and redesign
• Experience working with techniques and approaches for software and system architecture and design for business process design and for test planning and .
• Good workflow analysis and business process integration skills
• Scripting experience in JavaScript Jelly and HTML
• Knowledge of the complete ServiceNow Platform and Workflow solution
• Custom Integration using SOAP and REST

Soft Skills:

• Excellent verbal written and interpersonal communication skills.
• Passion for digitization
• Resultdriven and customer centric
• Interacts with confidence and ease when interacting with multiple levels of management (client and company); uses complex strategies like indirect influence to build consensus and support.
• Ability to multitask and work on several accounts simultaneously
• Capability to prioritize work meet deadlines achieve goals and work under pressure in a dynamic and complex environment.
• Ability to take on a high level of responsibility initiative and accountability.
• Stimulated to manage competing priorities in a complex environment.
• Ambitious in designing creative business solutions.
• Capability to convey a strong presence professional image and deal confidently with complex business problems.
• Selfstarter with the ability to assume leadership and work without direct supervision.
• Willingness to travel

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