Associate Principal Engineer, ServiceNow Delivery Manager
Associate Principal Engineer, ServiceNow Delivery Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
REQUIREMENTS:
- Total experience:11years.
- Strong working experience in managing ServiceNow or equivalent enterprise platforms.
- Proven experience in implementing and managing ITSM and other ServiceNow modules.
- Strong knowledge of Application Support.
- Strong knowledge of ServiceNow modules workflows and platform integrations.
- Understanding of scripting languages like JavaScript and REST/SOAP APIs is a plus.
- Working knowledge of ITIL framework (certification preferred).
- Familiarity with Agile tools like JIRA Confluence and Figma.
- Excellent communication leadership and stakeholder engagement skills.
- Ability to handle multiple priorities in a fast-paced environment.
- Strong communication and leadership skills with a proactive attitude
RESPONSIBILITIES:
- Ensuring client satisfaction above all else
- Showcasing a consulting mindset by acting as a solution provider rather than an order taker
- Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
- Planning organizing and monitoring the project to deliver high quality business solutions.
- Defining the scope of the project/service managing goals risks issues and resources throughout the project lifecycle.
- Mentoring and managing team members by giving constant on the job feedback and by providing guidance
- Ensuring project quality of work meets defined governance process standards and best practices.
- Reporting the status of all key metrics (eg: risk scope schedule quality customer satisfaction) from inception through closure
- Assisting the account management team in responding to new project requests
- Identifying opportunities in the current engagement to cross sell or up sell Nagarros offerings.
Qualifications :
Bachelors or masters degree in computer science Information Technology or a related field.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Engineering
Key Skills
- Design
- Academics
- AutoCAD 3D
- Cafe
- Fabrication
- Java
