IT InstructionalClassroom Support Professional I
IT InstructionalClassroom Support Professional I
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Learning Technology and Client Services is committed to delivering responsive highquality customeroriented services and support that fosters a productive and stable instructional research and administrative operational environment for the students faculty and staff of UNCG . In support of this mission provides the following services: Consulting implementation management training and support of selected instructional research and business software applications including enterprisewide learning research and office use technologies. Reliable internal and external ITS communication services; Training consultation and direct client assistance for use of technology at UNCG . Participation in campuswide initiatives to assess and meet university information technology needs. Support of Instructional Support Network ISN initiatives.
Minimum Qualifications
Entry level with Masters; or Bachelors and 0 to 2 yrs experience; or equivalent education and experience.
Preferred Qualifications
Experience (typically 1 3 years) providing technology support in an information technology environment and with using a support ticketing system. Experience working on crossfunctional teams. A proven trackrecord in helping support enterpriselevel technology projects or services. Strong interpersonal verbal and written communication skills; the ability to explain computing concepts to nontechnical staff. Experience using a systematic approach to troubleshoot and resolve customer problems. Experience with Instructional Design in an institution of higherlearning would be a plus. Direct experience with Canvas (or equivalent Learning Management Systems) Augmented and Virtual Reality WebEx iClicker and/or ShareLink (or other screen sharing technologies) would also be a plus.
Work Environment
Inside C
Required Experience:
Unclear Seniority
Employment Type
Full Time
