Insurance Specialist
Insurance Specialist
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1 Vacancy
Job Description
Primary Details
Time Type: Full timeWorker Type: Employee- Location: Parramatta NSW
- Type: Permanent full time
- Multiple opportunities available
The opportunity
We have multiple opportunities available to join our Consumer team as Insurance Specialist based in our office in Parramatta. As an Insurance Specialist you will be the voice and first point of contact for QBE; supporting a diverse mix of partners and customers across a range of insurance queries and in a call centre environment this entry level role will suit someone who is keen to learn loves working with customers and is looking to start or enhance a career in insurance.
Our full time team members work a 5day rotating roster between 8am8pm Monday to Friday with Saturdays currently on a voluntary basis. At QBE we are focused on supporting our team members to reach their full potential. We provide 4weeks full time training on commencement with ongoing support from Senior and Specialised Leaders.
Your new role
Ad day in the life of an Insurance Specialist may look a bit like this:
- Sell QBE products and services by delivering excellent customer service and fostering great relationships with customers via inbound calls.
- Deliver exceptional help to our customers and partners by managing inbound queries on average 3050 calls per day.
- Learn about our insurance portfolios and various partnerships to build strong relationships with diverse internal and external stakeholders.
- Assist in the growth and retention of business by providing timely and effective solutions that adhere to QBE guidelines.
About you
To be successful in this role you will enjoy working in a fastpaced customer facing environment where you will be learning and developing from day 1. Previous experience in a customer service or sales role will be an advantage. You will also have
- An engaging and courteous phone manner with the ability to type and talk at the same time.
- Outstanding communication skills with a positive cando attitude
- Strong computer and numeracy skills with the ability to pick up new systems quickly.
- Resilience with the ability to maintain a calm demeanour in a fastpaced dynamic environment.
- The ability to build rapport and provide timely solutions and recommendations with diverse customers.
- Exceptional attention to detail with the ability to multitask and prioritise work accordingly.
About QBE
We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. Were proud to work together and encourage each other enable resilience for our customers our environment our economies and our communities. With more than more than 13000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are downtoearth passionate and kind.
We believe this is our moment what if it was yours too Your career at QBE lets make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:
- Hybrid Working a mix of working from home and in the office to enhance your work/life balance
- Our Thriving at our Best wellbeing program including free holistic wellbeing coaching nutritional confidential counselling financial and legal advice
- 18 weeks genderequal flexible leave for all new parents including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Additional leave and support through QBEs Family Domestic Violence First Responder Network
- Discounts on insurance products car hire hotels goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employees experience with us and are proud to have been recognised for the following awards:
- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer on the Australian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI workplace inclusion
- Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021
Apply now
APPLY NOW and lets make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at .
Skills:
Adaptability Administration Management Business Management Communication Critical Thinking Customer Value Management Financial Products Insurance Underwriting Intentional collaboration Managing performance Prioritization Problem Solving Sound Judgment Stakeholder Management Trend AnalysisApplication Close Date: 16/04/2025 11:59 PMHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
