Digital Platform Engineer

ABOUT US
At HUB International we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals families and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn grow and make a difference. Our structure enables our teams to maintain their own unique regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is the 5th largest global insurance and employee benefits broker providing a boundaryless array of business insurance employee benefits risk services personal insurance retirement and private wealth management products and services. With over $5 billion in revenue and almost 20000 employees in 600 offices throughout North America HUB has grown substantially in part due to our industry leading success in mergers and acquisitions.

Job Overview Digital Platform Engineer

HUB International is rapidly expanding our digital product offerings and technology solutions and is seeking a motivated Digital Platform Engineer to join our growing team. In this role you will work with HUBs business and technology partners to design build and maintain the Digital Platform supporting the expanding portfolio of digital products throughout every phase of their lifecycle. You will help ensure the availability and performance of missioncritical infrastructure and applications hosted within HUBs cloud environment.

Our ideal candidate can demonstrate a track record of partnering with business and technology teams to design develop and manage cloud infrastructures supporting digital products and solutions. You will collaborate closely with Product Owners and Designers Solutions Architects Application Development Managers ITSM/Tooling and DevOps Teams Agile Scrum and Program Management Teams Internal Business Partners Security and Compliance Teams and the broader IT organization to deliver and maintain digital insurance products that our customers love.

The successful candidate has a strong talent for designing developing integrating and supporting cloudbased infrastructures for digital products. You will support every aspect of the digital platform lifecycle including requirements definition design deployment integration and operations support for HUBs suite of digital properties. Your responsibilities may include application and database administration monitoring and alerting production scheduling release management incident management change management and communications for the cloudbased infrastructures supporting HUBs digital properties. And you will help develop the teams digital platform engineering and operations capabilities and practices leveraging each products capabilities and best practices in support of HUBs longterm digital strategy and the goals of each digital product in a timely and quality manner.

The Digital Platform Engineer will have a proven ability to plan design deploy and maintain cloud infrastructure for strategic digital platforms ensuring consistent performance and timely support. This teammate thrives in a matrixed and virtual environment consistently builds strong working relationships with business and technology partners communicates effectively welcomes challenges always drives for the best business outcome.

Note: this position is remote and can be anywhere in the US or Canada.

In This Role Youll Get To:

• Build and manage HUBs digital infrastructures and platforms ensuring the availability and performance of HUBs missioncritical suite of products and applications that are hosted within a cloud environment. Develop solutions by understanding and studying systems flows data usage and work processes.
• Understand the needs and challenges of the Business Marketing and Technical teams and devise solutions that advance their business and technical goals. Collaborate with product owners design teams technical leads and other stakeholders to identify business technical and operational requirements. Review technical specifications from clients and vendors to confirm the adequacy accuracy and functionality of proposed solutions
• Ensure that the digital platforms align with the companys strategic goals and customer needs. Practice continuous improvement in standards processes designs and tooling
• Partner with development teams to ensure that solutions are designed with customer user experience scale/performance and operability in mind. Assist and conduct application stack and systems decomposition research and engineering tasks
• Work closely with security and compliance teams to ensure that digital platforms adhere to corporate policies address vulnerabilities and align with industry standards
• In concert with the DevOps team deliver a DevOpsenabled foundation that utilizes tools and processes to identify application issues rapidly and ensures ongoing production availability
• Assist in or independently create robust scalable and highquality automation solutions for infrastructuredefined software development. Assist in configuration tuning and testing of tooling sets employed
• Connect the digital platform(s) to various systems and services. Identify potential technical issues and assist in engineering possible solutions. Carry out debugging troubleshooting modifications and unit testing of custom solutions built on HUBs digital platform.
• Define performance benchmarks and develop and manage key performance indicators (KPIs) for environmental application and operational performance that align with business and program objectives
• In concert with the ITSM/Tooling team monitor systems and application performance and system resource utilization to ensure the performance and reliability of missioncritical applications. Recommend approaches to address potential technical issues and to optimize availability and scalability
• Contribute to designing developing and integrating HUBs digital platform engineering and operations frameworks including policies standards guidelines and tools. Ensure the frameworks promote consistency repeatability supportability and scale and enable the automation orchestration and monitoring of the products applications and supporting infrastructure throughout their lifecycle
• Be available 24/7 for any critical system issues that require immediate resolution providing leadership and direction to a multidisciplinary IT team and lead servicerestoration efforts during critical outages
• Support rootcause analysis for service interruption and establish preventive measures mitigations or needed changes
• Contribute to the evaluation of cloud applications infrastructure and associated costs at regular intervals. Recommend changes upgrades or improvements to support the scaling of HUBs digital platform and the continued realization of HUBs product goals. Contribute to the expansion growth and maturity of Enterprise Architecture.
• Participate in Technical Archeology efforts (Platform and System Decomposition) to determine the digital platform needs to integrate with legacy acquired or new systems and services. Assist with application stack and systems decomposition research
• Engage with management regularly with reports on project status activities and achievements
• Partner with multiple internal and thirdparty resources collaborating with business teams IT and vendors. Support efforts to plan and achieve project and operational goals ensuring timely and effective achievement of commitments and deliverables
• Support an environment of growth and development and a culture of customer obsession inclusion agility and learning. Maintain current knowledge of relevant technology bringing forth ideas for modernization and improvement. Mentor other less experienced engineers.

We want someone who has:

• A strong understanding of business and technology with an established track record for successfully planning delivering and managing complex digital platforms and solutions of varied scope size and enduser impacts.
• Demonstrated ability to collaborate and communicate proficiently (both verbally and in writing) with internal and external teams across all layers of the organization including virtual team members across multiple time zones
• Passion for delivering value to business partners and endusers with a customercentric mindset that anticipates business needs and responds positively to feedback. Consultative skills with the ability to interpret and define technical requirements and solutions while making recommendations to manage foreseen and unforeseen impacts on strategic programs and product offerings

• Extensive experience in system design and integration. Thorough knowledge of layered systems architectures and layered solutions and designs. Expertise in analyzing and documenting largescale distributed systems. Ability to diagnose and resolve problems quickly and efficiently.
• 5 Years of experience with programming languages (PowerShell python shell scripting)
• Extensive experience with TCP/IP DNS CDN HTTP WAF OAuth SAML
• 3 years of experience with Azure infrastructure and O365 services and technology
• 3 years of experience with AWS infrastructure as a service
• Google infrastructure as a service experience is a plus
• 3 years of experience with cloud service infrastructure orchestration and automation tooling (OMS AppInsights Dynatrace Splunk Azure Runbooks CloudFormation Terraform Azure Dev/OPS etc.
• Robust analytical and problemsolving skills.
• Strong interpersonal communication skills collaboration prioritization and adaptability skills with the ability to demonstrate empathy and a desire to help teammates succeed. Ability to work harmoniously and effectively with others and work independently when required
• Initiative to take on responsibilities with minimal prompting or oversight
• Experience engaging with executive and business stakeholders with the ability to adjust the message to the audience and explain complex concepts in easily understood ways
• Time management with the ability to organize assess and prioritize multiple tasks projects and demands. Ability to support multiple projects with competing deadlines and priorities and adapt to quickly changing business conditions
• Experience in agile hybridagile and plandriven software delivery methodologies system design integration and ITSM
• Familiarity with Bitbucket Git Azure DevOps Jira Confluence Miro SharePoint and Microsoft Office tools
• Insurance background is a plus
• Desire to learn.

Education and Qualifications:

• Required Experience: 35 years of relevant experience
• Required Education: Bachelors Degree 4year degree) in technology or equivalent work experience
• Required Travel: Up to 10
• FullTime
• Exempt

Note: This position reports into Chicago and can be based anywhere in the U.S. or Canada (i.e. remote/virtual).

JOIN OUR TEAM
Do you believe in the power of innovation collaboration and transformationDo you thrive in a supportive and client focused work environmentAre you looking for an opportunity to help build and drive change in a rapidly growing and evolving organizationWhen you join HUB International you will be part of a community of learners and doers focused on our Core Values: entrepreneurship teamwork integrity accountability and service.

Disclosure required under applicable law in California Colorado Illinois Maryland Minnesota New York New Jersey and Washington states: The expected salary range for this position is $90000 to $110000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role we encourage you to submit your application. By doing so we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paidtimeoff benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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