Front Desk Reservation Agent
Front Desk Reservation Agent
Posted on :
12-04-2025
Employer Active
1 Vacancy
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Job Description
Hotel Reservations Agent
Job Description
Join Our Team as a Hotel Reservations Agent at ShoshoneBannock Casino Hotel!
Are you ready to take on a dynamic and rewarding role Were looking for enthusiastic individuals to join our team as Hotel Reservations Agents. If you excel in a fastpaced environment and enjoy providing exceptional guest experiences this is the perfect job for you!
What Youll Do:
- Handle Inquiries: Manage all incoming telephone inquiries and reservations.
- Promote Services: Promote hotel services to ensure maximum room revenues.
- Act as PBX Operator: Serve as the main PBX operator for the Hotel/Casino.
- Transfer Calls: Transfer calls to the appropriate departments.
- Provide Customer Service: Inform guests of all amenities and outlets available.
- Follow Check List: Follow the tasks listed in the Reservation Check List with instruction and training for each shift.
- Assist with Admin Duties: Assist in administrative duties related to booking tracking charging handling and entering room reservations.
- Enter Data: Enter appropriate data into the PMS and use all significant market segments.
- Know the Property: Be thoroughly familiar with hotel amenities room rate promotions restaurants surrounding venues and hotel policy to assist guests with requests for information.
- Follow Protocols: Follow reservation protocols and practices.
- Multitask: Multitask with all duties and assignments.
- Daily Check List: Be responsible for the Reservations Daily Check List with accountability.
- Communicate Adequately: Practice adequate communication with transactions.
- Complete Reports: Complete all shift reports at the end of the shift and provide accurate passon.
- Maintain Confidentiality: Maintain strict confidentiality of all information processed through the department including records reports documents and conversations.
What Were Looking For:
- High School Diploma or GED: Required.
- Experience: One year of Hotel Front Desk/Reservations experience preferred.
- Preferred Skills: Hospitality Certification Excellent Phone Etiquette experience Online Travel Agent experience and Bilingual Shoshone Bannock/Spanish preferred but not required.
Education and Experience Levels:
- Entry Level (G1: High school diploma or GED required; college courses preferred. One year of Hotel Front Desk/Reservations experience preferred.
- Experienced Level (G2: High school diploma or GED required; college courses preferred. Two years of Hotel Front Desk/Reservations experience preferred. Hospitality Certification Excellent Phone Etiquette experience Online Travel Agent experience and Bilingual Shoshone Bannock/Spanish preferred but not required.
Certificates License and Registrations:
- Supporting Documents: Must submit supporting documents of education and training (High School Diploma GED Degree and Certificates).
- Drivers License: Must obtain and maintain a valid Drivers License and qualify for Fleet Management coverage on company vehicles.
Physical Demands:
- Standing: Ability to stand for long periods 610 hours) and occasionally lift/move up to 50 pounds.
- Vision: Specific vision abilities required including close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
Work Environment:
- Public Environment: Public work environment with exposure to moving mechanical parts fumes tobacco smoke and airborne particles.
- Noise Level: Moderate noise level.
Discover Amazing Benefits at ShoshoneBannock Casino Hotel!
At ShoshoneBannock Casino Hotel we believe in taking care of our team members. Check out the fantastic benefits youll enjoy when you join our family:
Paid Leave and Holidays:
- Generous PTO and vacation days to recharge and relax.
- Ceremonial leave to celebrate important cultural events.
- Various holidays off to spend time with family and friends.
Comprehensive Benefits Package:
- Health Insurance: Medical Dental Vision and Prescription coverage to keep you healthy.
- Basic Life/AD&D/Dependent Life: Protect yourself and your loved ones.
- Telemedicine: Access healthcare professionals from the comfort of your home.
- Short Term and LongTerm Disability: Support when you need it most.
- Employee Assistance Plan (EAP): Get help with personal and professional challenges.
- Supplemental Products: Enhance your coverage with options like Flexible Spending Account Hospital Indemnity Critical Illness Accident Identity Theft Protection and Whole Life with Long Term Care.
- Retirement Plans: Secure your future with 401K and ROTH plans.
Enrollment Information:
- Open Enrollment: Enroll in benefits once yearly during open enrollment.
- Eligibility: All permanent fulltime employees 30 hours per week) who have completed their probationary period are eligible to enroll.
Ready to make a difference in our team and enjoy these amazing benefits Apply now and become a part of our team at ShoshoneBannock Casino Hotel!
Please fill out the attached application and send it to Josephine Tuell at If you have any questions or concerns please reach out to Josephine at ext. 3041.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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