ETIC HR Operations - Associate
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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
TechnologySpecialism
IFS FinanceManagement Level
AssociateJob Description & Summary
PwC Overview:
At PwC we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. Were a network of firms in 152 countries with more than 328000 people who are committed to delivering worldclass capabilities and quality in assurance tax and advisory services
PwC Middle East Overview:
Established in the region for over 40 years PwC Middle East employs over 10000 people across 12 countries: Bahrain Egypt Iraq Jordan Kuwait Lebanon Libya Oman Qatar Saudi Arabia Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
Line of Service and Overview:
Managed Services is the delivery and business within PwC providing operational solutions for clients. It brings the best of PwCs advisory capabilities our technology expertise and our operational delivery to help clients solve complex problems.
Job Summary:
The Managed Services HR Operations Senior Associate/Associate is responsible for providing HR support to clients ensuring efficient HR operations. They manage employee data handle HRrelated queries and assist in the implementation of HR policies and procedures. Additionally they collaborate with various teams to streamline HR processes and enhance overall employee experience.
Roles and Responsibilities:
As a Managed Services HR Operations Senior Associate/Associate you will contribute to delivering these activities for clients of PwC:
Support the transition of related HR processes from the Client to the PwC team e.g.
- Coordinate and support any transition tasks
- Upskill on any required process workflows and technologies
Manage Employee Data & Documentation e.g.
- Maintain accurate and uptodate employee records in HR systems ensuring data integrity and confidentiality e.g update contact details emergency contacts and benefits information
- Organize relevant documents (contracts performance reviews etc.
- Archive records for compliance and reference
- Create a consistent folder structure for employee files and organize sections for legal documents employee records and companyspecific file
- Use digital systems to store and manage files
- Develop clear naming rules for files
- Receive file creation requests
- Record or attach all employee documents to related file
- Review employee documents to related file
- Close file creation requests
- Review employee files and identify outdated or irrelevant files
- Send request to employees with outdated documents
- Receive requests with updated documents
- Obtain necessary approvals (e.g. HR manager legal team) if needed
- Add updated documents to related files
- Inform relevant stakeholders when needed
Provide HR Support Services
- Address queries related to policies benefits payroll and other HR functions as required
Support employee on/offboarding e.g.
- Conduct exit interviews to gather feedback
- Send feedback to related parties
Compliance and Reporting
- Support in preparing required HR related reports to meet any regulatory requirements
- Ensure compliance with legal/ regulatory requirements and HC policies
- Support the implementation and communication of HR policies and procedures ensuring employees and clients are wellinformed and compliant
Demonstrate strong use of time management/ organisational skills & tools:
- Create and prioritise todo list and allocate time for essential tasks and record activities into tracking tool to organize tasks and track progress
- Identify highvalue tasks that directly contribute to HC goals
- Communicate todo list activities to related parties and manager
- Adhere to agreed Service Level Agreements (SLAs)
Collaborate effectively in a team environment
- Work closely with internal teams including payroll benefits and talent acquisition to ensure seamless HR service delivery and enhance overall employee experience
- Execute tasks as directed by HR Supervisor
- Communicate effectively with clients to ensure clarity and understanding
Support Process Improvement
- Develop and implement ideas to support clients and drive continuous improvement initiatives particularly related to HR processes and workflows
- Assist in the implementation of best practices and new technologies
Expected Skills:
- Knowledge & experience in the HRMS system (e.g. SalesForce Workday Oracle cloud HCM)
- Strong HR Knowledge: Proficient in HR policies procedures and compliance requirements with a solid understanding of employee data management
- Communication Skills: Excellent verbal and written communication skills to effectively address employee queries and collaborate with clients and internal teams
- Attention to Detail: High level of accuracy and attention to detail in managing employee records and ensuring compliance with regulatory standards
- ProblemSolving Skills: Capable of identifying issues and implementing effective solutions to streamline HR processes and resolve employee concerns
Expected Competencies:
- Communicates with impact
- Results driven
- Bachelors Degree in HR / Business Management or any equivalent
- 13 years of professional experience
- Proficient in written and spoken English and Arabic
- Drives organizational excellence
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Business Partnering Business Transformation Career Development Change Management CoCreation Communication Data Analytics DataDriven Decision Making (DIDM) DataDriven Insights Emotional Regulation Empathy Employee Experience Employee Life Cycle Executive Negotiation Human Capital Initiatives Human Resources (HR) Coaching Human Resources (HR) Metrics Human Resources (HR) Policies Human Resources (HR) Service Delivery Human Resources (HR) Technology Roadmap Human Resources (HR) Technology Solution Architecture Human Resources (HR) Transformation 22 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
IC
Employment Type
Full-Time
