Assistant Front Office Manager The Bheemili Resort - Managed by Accor
Assistant Front Office Manager The Bheemili Resort - Managed by Accor
Posted on :
12-04-2025
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1 Vacancy
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Job Description
The Bheemili Resort Managed by Accor located in the beautiful coastal city of Visakhapatnam India is seeking a dynamic and customerfocused Assistant Front Office Manager to join our team. In this role you will play a crucial part in ensuring exceptional guest experiences and smooth front office operations at our luxury resort.
- Assist the Front Office Manager in overseeing daily front desk operations including checkins checkouts and guest inquiries
- Lead train and motivate front office staff to deliver highquality customer service
- Manage guest complaints and resolve issues promptly and professionally
- Coordinate with other departments to ensure seamless guest experiences
- Monitor and optimize front office performance metrics and guest satisfaction scores
- Assist in managing department budgets and controlling expenses
- Ensure compliance with Accor brand standards and local regulations
- Implement and maintain efficient front office procedures and systems
- Participate in revenue management strategies to maximize occupancy and revenue
- Handle VIP guests and special requests with utmost care and attention to detail
Qualifications :
- Bachelors degree in Hospitality Management or related field
- 23 years of experience in hotel front office operations preferably in a luxury resort setting
- Proven leadership skills with the ability to train and motivate team members
- Excellent customer service skills and a passion for delivering exceptional guest experiences
- Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
- Strong knowledge of front office procedures revenue management principles and best practices
- Excellent problemsolving and conflict resolution abilities
- Ability to work flexible hours including nights weekends and holidays
- Experience with Accor brand standards and procedures (preferred)
- Multilingual abilities with fluency in English and one or more local languages (preferred)
- Additional certifications in hospitality management (preferred)
- Familiarity with the local tourism industry and attractions in the Visakhapatnam area
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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