Managed Service Manager
Managed Service Manager
Posted on :
12-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
A Managed Services Manager plays a critical role in ensuring the smooth delivery and ongoing optimization of IT services to clients. Heres a breakdown of the typical job description:
Core Responsibilities:
- Service Delivery Management:
- Oversee the daytoday operations of managed service contracts.
- Ensure service level agreements (SLAs) are met or exceeded.
- Monitor service performance identify trends and implement proactive measures.
- Manage incident problem and change management processes.
- Coordinate with technical teams to resolve complex issues.
- Client Relationship Management:
- Act as the primary point of contact for managed service clients.
- Build and maintain strong client relationships.
- Conduct regular service review meetings with clients.
- Address client concerns and ensure client satisfaction.
- Identify opportunities for upselling and crossselling additional services.
- Team Leadership and Management:
- Lead and manage a team of managed service engineers and technicians.
- Provide guidance mentorship and support to team members.
- Assign tasks monitor performance and provide feedback.
- Develop and implement training programs to enhance team skills.
- Ensure proper staffing levels and resource allocation.
- Process Improvement and Optimization:
- Develop and implement best practices for managed service delivery.
- Identify areas for process improvement and automation.
- Implement and maintain service management tools and systems.
- Ensure compliance with industry standards and regulations.
- Create and maintain service documentation and knowledge base.
- Financial Management:
- Manage the budget for managed service contracts.
- Track service costs and identify costsaving opportunities.
- Ensure accurate billing and invoicing.
- Forecast resource requirements and manage capacity planning.
- Reporting and Analysis:
- Generate regular reports on service performance and client satisfaction.
- Analyze service data to identify trends and areas for improvement.
- Present reports to senior management and clients.
- Use data to drive informed decisionmaking.
Qualifications :
Required Skills and Qualifications:
- Bachelors degree in Information Technology Computer Science or a related field.
- Proven experience in managed services management preferably in an IT consulting environment.
- Strong understanding of IT infrastructure networking and security.
- Experience with service management tools and systems (e.g. ServiceNow ConnectWise etc..
- Excellent communication interpersonal and client management skills.
- Strong leadership and team management skills.
- Ability to work in a fastpaced and dynamic environment.
- Strong problemsolving and analytical skills.
- ITIL certification is often preferred.
- Project management experience is a plus.
Key Attributes:
- Customerfocused
- Resultsoriented
- Proactive and organized
- Strong attention to detail
- Ability to work independently and as part of a team.
Additional Information :
At the moment we are only able to hire candidates based in Jakarta for a fulltime working hour.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
