Service Specialist
Service Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Join the C. Harper Family and Drive Your Career Forward!!!
Are you looking for an opportunity to be a part of a dynamic and respected team in the automotive industry C. Harper Auto Group is seeking a dedicated and enthusiastic Service Specialist to join our team. As a Service Specialist you will play a crucial role in ensuring complete customer satisfaction by meeting every customer entering into our service department maintaining the appearance and cleanliness of our vehicles and assisting in vehicle transport. If you have a high energy level a positive attitude and a passion for working in a fast-paced environment we want to hear from you!
This role is designed to elevate the customer experience by offering seamless concierge-style service from arrival to vehicle return. The Service Specialist handles all aspects of the customer journey including greeting vehicle check-in and coordination with Service Advisor. Their goal is to ensure a personalized efficient and transparent experience for every customer.
Why Choose C. Harper Auto Group
Competitive Hourly Rates: We offer industry-leading wages that exceed standard pay plans for entry level positions ensuring that your hard work is fairly compensated.
Comprehensive Benefits Package:
- Medical Dental and Vision Insurance: We provide full coverage with a medical insurance plan option available at no cost to you.
- 401(k) Plan: Secure your future with our 401(k) plan featuring an annual company contribution.
- Paid Time Off: Start earning pro-rated paid time off from your 91st day of employment.
- Short-Term Disability: Receive short-term disability coverage at no cost with buy-up options available through Aflac & American Fidelity.
- Life Insurance: Protect yourself and your loved ones with life insurance coverage provided at no cost with additional buy-up options available through Aflac & American Fidelity.
Key Responsibilities:
- Customer Interaction: Greet customers promptly and professionally as they arrive in the service lane. Perform initial walk-around inspections and gather vehicle concern information. Confirm or create repair orders in the system; ensure all concerns are documented clearly. Act as liaison between customer and service advisor.
- Vehicle Maintenance: Maintain the appearance and performance of customers vehicles by cleaning both the interior and exterior when in for service replenishing vehicle fluids and replacing batteries when necessary for keys and accessories.
- Lot Organization: Keep our dealership lots neat and orderly by moving vehicles as directed by the General Manager and Service Manager in line with dealership display standards.
- Vehicle Transport: Drive vehicles to and from the service lane service stalls and parking lot as needed ensuring timely and safe transport. Arrange alternate transportation as needed (loaners shuttle).
- Customer Transport: Transport customers to and from the dealership as needed providing courteous and efficient service.
- Additional Duties: Help maintain an organized clean and welcoming service drive environment. Assist with other tasks as assigned to support the smooth operation of the dealership by General Managers and Directors of the Auto Group.
Qualifications:
- Flexible Schedule: Ability to work flexible hours including possible Saturdays.
- Positive Attitude: A can-do mentality with a confident and outgoing personality eager to provide best-in-class customer service.
- Education: High school diploma or equivalent required.
- Professionalism: Maintain a professional attitude and appearance representing the C. Harper brand and family with integrity. Strong interpersonal and communication skills
- Reliability: Dependable transportation to and from work every day is essential.
- Tech-savvy: Familiar with dealership software (CDK etc.)
- Drivers License: Must hold a valid drivers license with a clean driving record.
Key Competencies:
- Customer Focus Puts customer needs first and goes above and beyond to ensure satisfaction
- Communication Clear courteous and timely communication with customers and team members
- Accountability Takes ownership of the customer experience and follows through on commitments
- Teamwork Collaborates well across departments to ensure smooth service execution
- Organization
About C. Harper Auto Group:
C. Harper represents a variety of brands across our numerous dealerships including Chevrolet Buick GMC Cadillac Ford Chrysler Dodge Jeep Ram KIA and Honda. Our success over the past 40 years is built on core values of honesty integrity loyalty and charity. But above all its our focus on family that sets C. Harper Auto Group apart. As a member of our team youll be part of a family-owned business that values its employees customers and the community.
Equal Opportunity Employer: We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
