District Service Manager CRM - Pacific Northwest
District Service Manager CRM - Pacific Northwest
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Job Description
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation our medical technologies open doors. We support your growth with the training mentorship and guidance you need to own your future success. Join us for a career that changes lives.
CAREERS THAT CHANGE LIVES - POSITION DESCRIPTION:
Leads CVG service related activities and programs to efficiently optimize resources deliver customer value and deliver exceptional service. Drive execution of key CVG initiatives to achieve Group BU and Regional level goals. Partner with regional management teams to achieve implant revenue and expense goals for assigned geography. Manage develop and motivate service employees to deliver unsurpassed patient care physician/AHP service and technical expertise in the hospital clinic and other care settings.
A DAY IN THE LIFE: POSITION RESPONSIBILITIES:
- Service Leadership
- Collaborate with key stakeholders to coordinate develop and execute strategies to achieve short and long term business objectives especially related to service activities and programs.
- Works with district(s)/territories/Regional Sales Coordinators to ensure efficient and effective scheduling of CRDM implant and follow-up coverage for assigned geography.
- Partners with sales team to drive key service initiatives and provide service assessments via periodic business reviews RFPs etc. that highlight the value of Medtronic service to our customers.
- Lead and drive changes focused on service burden reduction and new service models.
- Work with regional and district leadership to align resources based on business priorities and appropriate service demands.
- CVG
- Partner with district management teams to achieve business objectives execute on CVG strategies implant revenue and expense goals.
- Drive cross BU support for key CVG programs/needs.
- Manage the CVG Champions Program to ensure proper execution of BU expectations. Drive accountability through adherence to deadlines and timely documentation of Champion related activities in and completion of other stated deliverables.
- People Management
- Manages Service Team to deliver unsurpassed service technical expertise and support the achievement of implant and revenue goals.
- Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.
- Assist employees with individual development planning.
- Responsible Clinical Specialist recruiting and hiring. Continually work to maintain a strong diverse bench of Clinical Specialist talent for future hiring opportunities.
- Business Operations
- Business Discipline: Sales support inventory/OPC credentialing expense management data privacy PO pendings warranty credits and required training
- Ensure efficient effective use of inventory expenses and assets
- Apply Customer Focused Quality Concepts
MUST HAVE - BASIC QUALIFICATIONS:
IN ORDER TO BE CONSIDERED FOR THIS POSITION THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME
- Bachelors Degree
- 4 years of successful professional experience OR
- 2 years of experience directly managing employees in a healthcare organization
NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:
- Medtronic experience in role that interacts with CVG field organization
- Knowledge of local cardiac customer base
- Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups
- Experience in sales marketing training healthcare technical services or related areas in the medical device industry
- Training and experience with Lean Sigma principles
- Demonstrated business acumen
- Experience in a healthcare related discipline
- Ability to learn and understand technical aspects of business
- Ability to manage coach and develop managers and employees
- Capable of critical/strategic thinking; ability to execute strategy
PHYSICAL JOB REQUIREMENTS:
- The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Frequent required travel to customer clinics hospitals and offsite meetings. While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.
- While performing the duties of this job the employee is regularly required to sit and talk or hear.
- The employee frequently is required to stand walk and use hands to finger handle or feel objects tools or controls.
- The employee is occasionally required to reach with hands and arms.
- The employee must occasionally lift and/or move up to 15 pounds.
- Specific vision abilities required by this job include close vision and distance vision.
- The employee must be able to travel by air or car or other mode of transportation.
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here.
In addition to Base Salary this position is eligible for a Sales Incentive Plan (SIP) which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 6 here.
The provided base salary range is used nationally. The rate offered is compliant with federal/local regulations and may vary by experience certification/education market conditions location etc
ABOUT MEDTRONIC
Together we can change healthcare worldwide. At Medtronic we push the limits of what technology can do to help alleviate pain restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We can accelerate and advance our ability to create meaningful innovations but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this position.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
In addition to Base Salary this position is eligible for a Sales Incentive Plan (SIP) which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here.
following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).
Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic Inc. (Medtronic) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County you can findhere a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Experience:
Manager
Employment Type
Full-Time
