Freight Account Manager - Large Market

At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions enabling the communities we support to grow and succeed in the right ways all more confidently and more oftenthats what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide evergrowing range of opportunities to discover what makes you thrive. Try new things learn new skills and discover what you excel atall from Day One.

As a wholly owned subsidiary of U.S. Bank Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goalsno matter what they need. From transaction processing to customer service to driving innovation and launching new products were building a range of tailored payment solutions powered by the latest technology. As part of our team you can explore what motivates and energizes your career goals: partnering with our customers our communities and each other.

Job Description

The Senior Account Manager is responsible for building long term relationships and increasing throughput/revenue for assigned large market strategic U.S. Bank Freight Payment customer accounts.

Meet operational standards by contributing to strategic plans and reviews; implementing production productivity quality and customer service performance standards. Continually evaluate processes and procedures making recommendations for process improvement and communicating as appropriate. Relentlessly pursue and provide worldclass service and support. Exercise judgment and make decisions that have positive operational impacts on the business line. Position has opportunity to affect a substantial portion of revenue and expenses.

ESSENTIAL FUNCTIONS:

• Build strengthen and maintain customer portfolio by proactively managing customers daily activities. Become engaged with customer during implementation phase.
• Consultative proactive and disciplined approach to drive customer portfolio priorities and business needs
• Portfolio consists of major customers driving a high percentage of the organizations revenue.
• Services the largest accounts; assisting them in forecasting needs and developing solutions.
• Develop implement and maintain shortrange and longrange strategies to improve internal operational processes and efficiencies in a deadline driven environment
• Develop evaluate implement monitor and communicate U.S. Bank Freight Payment processes metrics goals and objectives.
• Focus on operational quality problem resolution systemic improvements productivity and customer response/satisfaction.
• Interface & liaison with the customer (shipper and carrier) in all areas of operational support

• Handle escalations regarding external and internal inquiries regarding operational support and facilitate the resolution of issues as they arise
• Responsible for trouble shooting and resolving discrepancies
• Interfaces with other departments regions vendors etc. to resolve customer service issues. Follows up with resolution of problems to ensure timely response and customer service.
• Prepare weekly update to include: Key Performance Indicators (KPIs); assistance required from leadership; customer participation (exception resolution carrier rate and contract issues other customer service issues etc); customer open issues project log tracking actions needed and commitment for resolution.
• Communicate potential business opportunities with the customers Relationship Manager.

The role offers a hybrid/flexible schedule which means theres an inoffice expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

To qualify for this role you must currently live in Illinois will be in Naperville office 3 days a week

Start Date: May 12th 2025

Basic Qualifications
Bachelors degree or equivalent work experience
Seven to 10 years of client management and sales experience

Preferred Skills/Experience
Extensive knowledge of business financials products/services and the market
Strong relationship building and selling skills
Strong problemsolving skills
Advanced knowledge of account management project management operations and logistics
Ability to manage multiple tasks/projects and deadlines simultaneously
Proven customer service/relations skills including situational leadership and dispute/conflict resolution
Excellent presentation interpersonal verbal and written communication skills

If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members whole selves and what may be needed to thrive in and outside work. Thats why our benefits are designed to help you and your family boost your health protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role location or hours):

• Healthcare (medical dental vision)

• Basic term and optional term life insurance

• Shortterm and longterm disability

• Pregnancy disability and parental leave

• 401(k) and employerfunded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status and other factors protected under applicable law.

EVerify

U.S. Bank participates in the U.S. Department of Homeland Security EVerify program in all facilities located in the United States and certain U.S. territories. The EVerify program is an Internetbased employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theEVerify program.