Vice President Revenue Cycle Patient Access Services

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Work Location: Atlanta GA

The Vice President of Revenue Cycle Patient Access Services reports to the Chief Revenue Cycle Officer (CRCO) and is responsible for the strategic leadership operational oversight and continuous improvement of all patient access functions within Emory Healthcare. This role ensures an exceptional patient experience while optimizing financial clearance frontend revenue cycle performance and regulatory compliance.

The VP will lead initiatives to enhance patient registration preauthorization financial counseling and scheduling while driving technology optimization and process efficiency

1. Strategic Leadership & Alignment

• Provide strategic oversight for all patient access functions ensuring alignment with Emory Healthcares revenue cycle goals
• Develop and execute initiatives that enhance efficiency financial performance and patient satisfaction in collaboration with leadership

2. FrontEnd Revenue Cycle Management

• Oversee registration insurance verification precertification financial clearance and patient financial counseling
• Ensure compliance with federal state and payer regulations while implementing industry best practices

3. Technology & Workflow Optimization

• Maximize the use of Epic for registration and eligibility verification to improve efficiency
• Identify opportunities for automation and digital access enhancements

4. Performance Improvement & DataDriven Decision Making

• Analyze key performance indicators (KPIs) related to patient access denials prevention and revenue cycle performance
• Lead initiatives to reduce registration and authorizationrelated denials

5. Leadership & Workforce Development

• Directly manage patient access leadership teams fostering a culture of accountability and continuous improvement
• Develop training programs to ensure frontline staff adhere to best practices in financial counseling and patient engagement

6. Stakeholder & Vendor Collaboration

• Maintain strong relationships with payers vendors and internal stakeholders to optimize financial clearance and reimbursement processes
• Partner with clinical and operational leaders to improve revenue cycle outcomes

7. EnterpriseWide Initiatives & Innovation

• Support initiatives related to selfservice scheduling automation and digital patient access improvements
• Drive innovation in patient access to improve overall revenue cycle outcomes

8. Additional Duties as Assigned

• Travel required between 10 25 of the time
• Role is hybrid splitting time between working remotely and working in the office

MINIMUM QUALIFICATIONS

• Healthcare Administration Business Administration with a Healthcare or Finance Concentration or equivalent
• 10 years in management experience at least 15 total years in related field

REQUIRED SKILLS & ABILITIES:

• Strategic Leadership & Revenue Cycle Expertise
• FrontEnd Revenue Cycle Operations Knowledge
• Technology & Data Utilization
• Performance Improvement & KPI Management
• People Leadership & Change Management

PREFERRED QUALIFICATIONS

• Masters in Healthcare Administration Business Administration with a Healthcare or Finance Concentration or equivalent
• 15 years in management experience at least 20 total years in related field

PREFERRED SKILLS & ABILITIES:

• Epic Systems Expertise
• Denials Prevention & Financial Clearance Strategies
• Digital Access & SelfService Implementation
• Healthcare Consulting & Strategic Planning
• Advanced Education & Certifications

JOIN OUR TEAM TODAY! Emory Healthcare (EHC) part of Emory University (EUV) is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet designated ambulatory practice. We are made up of 11 hospitals4 Magnet designated the Emory Clinic and more than 425 provider locations. The Emory Healthcare Network established in 2011 is the largest clinically integrated network in Georgia with more than 3450 physicians concentrating in 70 different subspecialties.

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.