Head of Patient Services

• Reporting to Medical Director
• People leader part of our Medical leadership team in the UK 
• Located in Maidenhead office (hybrid working 3 days in office)

Overview

AbbVie is seeking a strategic and dynamic leader to join our team as the Head of Patient Services in the UK. This leadership role is accountable for the overall performance and strategic management of patient services. The successful candidate will lead a dedicated team aligned to specific therapy areas and drive operational excellence across all patient services and third-party vendors for current and future PSPs. This role will ensure high-quality support and resources are provided to our patients. Additionally this role involves developing AbbVies capabilities to deliver package deals compliant with the UK code of practice and serving as the subject matter expert (SME) in this area.

Key Responsibilities:

Strategic Planning: Develop implement and drive a forward-thinking strategy for patient services that aligns with organizational goals and adapts to emerging healthcare and environmental trends.

Operational Leadership: Oversee the day-to-day operations of patient services ensuring efficient and effective service delivery across multiple therapy areas. This will include leading third-party vendor relationships and managing performance of third-party vendors.

Performance Accountability: Monitor evaluate and report on the performance of patient services using data-driven insights to make informed decisions and drive continuous improvement.

Team Leadership: Lead mentor and develop a team of patient service leads fostering a collaborative and high-performing culture aligned with AbbVies values.

Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders including healthcare providers to promote patient-centric initiatives as well as members of the Brand Team Medical Director and Finance.

Compliance and Best Practices: Ensure all patient services and broader package deals comply with applicable regulations including the UK code of practice. Enhance and develop AbbVies internal capabilities to deliver strategically aligned package deals/patient services.

Subject Matter Expertise: Serve as the subject matter expert (SME) for package deals within Abbvie providing guidance to enhance strategic decision-making.

Qualifications :

• Clinical background preferred
• Proven experience in a leadership role within patient services healthcare management or a related field
• Strong strategic planning and analytical skills with a demonstrated ability to drive performance improvements
• Excellent leadership and team management abilities with experience leading cross-functional teams
• Exceptional communication and interpersonal skills capable of engaging with a diverse range of stakeholders
• In-depth understanding of the healthcare landscape and therapy areas relevant to AbbVie
• Detailed knowledge and applicability of compliance requirements and best practices related to the UK code of practice

Additional Information :

Why AbbVie

At AbbVie our mission is to discover and deliver innovative medicines that solve serious health issues and enhance peoples lives. Join us as the Head of Patient Services and be part of a team that is all for one AbbVieworking collaboratively to make possibilities real for our patients.

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more visit  & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:

Work :

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