Customer Service Specialist

Ignite Your Career in Sofia! Join Our Dynamic Customer Service Team (Hungarian & English Speakers Wanted!

Are you a passionate and customercentric individual fluent in both Hungarian and English Do you thrive in a fastpaced environment and seek an opportunity with a leading international company If so we have an exciting opportunity for you in the vibrant city of Sofia!

Were not just filling positions; were building a team of exceptional individuals who are the voice and face of our prestigious client a global leader in the tobacco industry. We understand that top talent has choices which is why we offer a compelling package designed to empower your professional growth and enhance your quality of life.

Imagine yourself:

• Being the goto person for Hungarian and Englishspeaking customers providing seamless and exceptional support.

• Working on an exciting project for a globally recognized brand contributing to their customer satisfaction and loyalty.

• Living and working in the dynamic and culturally rich city of Sofia a European gem with a thriving international community.

• Benefiting from a comprehensive compensation and benefits package that truly values your contribution.

If this resonates with you read on!

The Opportunity: Customer Service Specialist (Hungarian & English)

As a Customer Service Specialist you will be the vital link between our client and their valued customers. Your exceptional communication skills and dedication to providing outstanding service will directly impact customer satisfaction and brand loyalty. You will be responsible for handling inquiries resolving issues and ensuring a positive experience for every customer interaction.

What Youll Be Doing:

• Providing professional and courteous customer support via phone email and potentially other communication channels.

• Efficiently and accurately addressing customer inquiries concerns and feedback in both Hungarian and English.

• Troubleshooting issues and providing effective solutions in a timely manner.

• Maintaining a thorough understanding of the clients products services and policies.

• Documenting all customer interactions accurately and comprehensively.

• Collaborating effectively with team members and other departments to ensure seamless customer service.

• Contributing to a positive and supportive team environment.

• Adhering to quality standards and service level agreements.

What You Bring to the Table:

• Fluency in Hungarian (C1 level or higher): You possess excellent verbal and written communication skills in Hungarian allowing you to interact confidently and professionally with native speakers.

• Excellent English (B2 level or higher): You are proficient in English enabling you to communicate effectively within an international team and with diverse customer segments.

• A passion for customer service: You genuinely enjoy helping people and are committed to providing exceptional support.

• Strong communication and interpersonal skills: You have a clear concise and empathetic communication style both verbally and in writing.

• Problemsolving abilities: You are resourceful and can effectively identify and resolve customer issues.

• A positive and proactive attitude: You are enthusiastic selfmotivated and eager to learn.

• Excellent organizational and time management skills: You can manage your workload efficiently and prioritize tasks effectively.

• Basic computer literacy: You are comfortable using standard office software and navigating online systems.

• Previous customer service experience (is a plus but not mandatory): We value your attitude and potential as much as your prior experience!

What We Offer You (More Than Just a Salary!:

We believe in investing in our people and fostering a supportive and rewarding work environment. Heres what you can expect:

• Competitive Monthly Base Salary: 3600 BGN gross recognizing your language skills and dedication.

• Generous Monthly Allowance: 50 BGN net on top of your base salary to cover your transportation and internet expenses because we care about your convenience.

• Additional Compensation for Night Owls: If your schedule includes night hours youll receive additional payment as per our companys fair and transparent program.

• Celebrating Your Milestones: Receive a 500 BGN bonus for those significant life events marriage the arrival of a new family member or your university graduation.

• Prioritizing Your Wellbeing:

  • Comprehensive Medical Plan: Access to quality health and dental care to ensure your wellbeing.

  • Life Insurance: Providing you and your loved ones with peace of mind.

  • Multisport Card: Enjoy a wide range of fitness and leisure activities with our cofinanced Multisport Card.

• Exclusive Perks: Benefit from discounts on various goods and services making your everyday life more affordable.

• Your Smooth Transition to Sofia: Our comprehensive Relocation Package includes:

  • 10 nights of accommodation in a comfortable hotel upon your arrival giving you ample time to find your feet.

  • Reimbursement of your travel expenses (up to 490 BGN after 6 months of employment) weve got you covered! (Thats approximately 250.52 EUR to help you settle in).

• A Supportive and Inclusive Culture: Join a diverse and welcoming team where your contributions are valued and your growth is encouraged.

• Opportunities for Professional Development: We are committed to helping you grow your skills and advance your career.

• A Fantastic Location: Experience the vibrant culture rich history and affordable cost of living in Sofia a city with something for everyone!

Work Schedule:

• Monday to Friday: 9:00 a.m. 9:00 p.m. (rotational shifts within these hours)

• Saturday and Sunday: 10:00 a.m. 8:00 p.m. (rotational shifts within these hours)

• Fully paid training starts on the 5th of June.

Ready to Take the Next Step

Dont miss this incredible opportunity to combine your language skills with your passion for customer service in a thriving international environment! If you are a motivated and enthusiastic individual seeking a rewarding career with excellent benefits we encourage you to apply.

Click the Apply Now button and submit your CV and cover letter (in English). We are eager to hear from you!

We are an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We look forward to welcoming you to our team in Sofia!