Senior Product Operations Manager
Senior Product Operations Manager
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Job Description
Get to Know the Team
The Product Operations Team sits at the intersection of strategy and scale being the connective tissue between product business and ontheground teams. We work with crossfunctional stakeholders across Southeast Asia to ensure that product solutions are innovative operationally practical and locally relevant. Our scope spans the entire product lifecyclefrom gotomarket planning and feature rollouts to performance monitoring and continuous feedback loops. Whether its Mobility Deliveries or Payments our mission is to drive product excellence and operational readiness at scale.
Get to Know the Role
Reporting to the Senior Product Operations Leader The Product Operations Manager will help optimise our product development lifecycle ensure efficient operations and drive alignment between product business and other teams. You will work crossfunctionally to improve product processes enhance workflows and help our teams scale.
This role is based in Petaling Jaya and onsite.
The Critical Tasks You Will Perform
- Strategic Leadership: Lead strategic planning programs business review sessions and provide operational support for the product strategy and operations team.
- Program management: Act as a liaison between product engineering design marketing and customer success to ensure seamless of product initiatives.
- Product Rollout Management: Manage the endtoend of product feature rollouts including detailed scheduling risk management and issue resolution.
- Process Optimisation: Develop and implement internal operational processes to drive standardisation and continuous improvement across multiple teams.
- DataDriven Insights: Utilise data to identify issues provide valueadded insights and lead strategic programs.
- Operational Excellence: Manage the lifecycle of strategic programs from planning to ensuring impactful change and tangible value delivery.
Qualifications :
What Essential Skills You Will Need
- Bachelors degree in Business Engineering or a related field (or equivalent experience).
- 5 years of experience in product operations program/product management or a related operational role preferably in a tech environment.
- You have project management skills with experience in agile methodologies.
- You have experience working with product management tools (e.g. Jira) and collaboration platforms (e.g. Confluence Slack).
- You will have experience applying qualitative sensemaking with quantitative datadriven insights ensuring that all decisions are grounded in analysis and practical understanding.
- You can develop and monitor Objectives and Key Results.
Additional Information :
Life at Grab
We care about your wellbeing at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through LoveallServeall (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality ethnicity race religion age gender family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
