Engagement Coordinator
Engagement Coordinator
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Job Description
Wiser is looking for a talented Engagement Coordinator to add to our Customer Solutions team. The ideal candidate will be wellrounded with analytical and technical skills as well as strong communication and customerfacing abilities. You actively seek out new ways to learn and are a proactive problemsolver. We are looking for someone to join our team that will help deliver value to our customers through excellent project management and customer support skills.
Responsibilities:
- Define lead and run implementations (projects) for instore and online customers based in various customer locations.
- Manage assigned implementations (projects) and support cases for the assigned customers.
- Meet project objectives and timelines identify and address dependencies across crossfunctional teams and business stakeholders.
- Responsible for working with customers to ensure accountability and successful project completion according to the scoped business and contractual requirements.
- Proven track record in customer support communications and/or technical documentation
- Strong knowledge of customer support processes and procedures
- Become a domain expert deeply understanding the market and customer challenges to solve real problems with data and technology.
Shift Time :: 5 AM IST 2:30 PM IST (WFH)
Qualifications :
- 12 years technical project management or similar experience
- Consistent track record of partnering with both business stakeholders and technical professionals to deliver successful project implementations.
- Selfstarter with ability to effectively manage time work independently and cope with ambiguity.
- Ability to transition between highlevel strategy and detailed handson work as the situation requires with a focus on implementation and customer support.
- Proficiency in project management tools such as JIRA Confluence Monday Salesforce or similar project management tools.
- Strong customer orientation Passion for customer/user experience.
- Excellent problem solving analytical and technical troubleshooting skills.
- Be meticulous and highly attentive to details.
- Bachelors degree in a technical domain preferred.
- Fluent in English
Additional Information :
EEO STATEMENT
Wiser Solutions Inc. is an Equal Opportunity Employer and prohibits Discrimination Harassment and Retaliation of any kind. Wiser Solutions Inc. is committed to the principle of equal employment opportunity for all employees and applicants providing a work environment free of discrimination harassment and retaliation. All employment decisions at Wiser Solutions Inc. are based on business needs job requirements and individual qualifications without regard to race color religion sex national origin family or parental status disability genetics age sexual orientation veteran status or any other status protected by the state federal or local law. Wiser Solutions Inc. will not tolerate discrimination harassment or retaliation based on any of these characteristics.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
