Claims Specialist - Commercial EO

Claims Specialist Commercial E & O

Various locations

As a Claims Specialist you will be responsible for the evaluation and handling of complex insurance claims and litigation management duties within AXA XLs Commercial E&O Professional division for AXA XL including but not limited to Lawyers Professional Liability Accountants Professional Liability and Miscellaneous Professional Liability.

The Claims Specialist will work closely with the Manager and fellow claims handlers to drive Commercial E&O Professional files to resolution and interact and collaborate frequently with Practice Leaders and the Underwriting team. You will also help to achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.

DISCOVER your opportunity

Proactively manage assigned claims across Commercial E&O. Setting and implementing the resolution strategy for these claims under the direction and support of Claims management. Ensuring all documentation is present in the file and Claim Handler Guidelines and protocols are followed on all claims assigned.
Using strong technical skills in litigation management and coverage analysis handle the complex and challenging claims within authority level and specialization.
Collaborating with Claims Manager and Practice Leaders on large and complex losses to achieve optimal file outcome for the clients and AXA XL. Determining if / which external vendors to engage consistent with AXA XL litigation management best practices and establishing strategy with vendors. Identifying Large Losses and ensuring all steps are taken to achieve the best outcome for the clients and AXA XL(including those claims within authority level).
Partnering with retained external counsel in achieving effective and costefficient litigation strategies for complex claims in litigation.
Managing expenses through thoughtful expense management and claims best practice.
Participating in Quality Assurance review process.
Seeking to identify new and improved processes. Embracing short and longterm improvement initiatives and actively participating to understand and embed any new initiatives.
Assisting Underwriters with policy review and drafting initiatives and participating in external marketing and business development activities. Sharing lessons learned and other identified trends to improve risk assessment and underwriting process.
Coordinating and managing communication with internal and external stakeholders (e.g. underwriting brokers reinsurers external vendors etc. to ensure the highest level of customer service.
Producing internal reporting in support of best practice and reserving guidelines. Following the AXA XL Claim Alert process
Monitoring and reporting on emerging liability and coverage trends.
Coaching less experienced colleagues and being a role model in best practices.

You will report to the Claim Manager.

SHARE your talent

Were looking for someone who has these abilities and skills:

Education: JD required.
Experience: Experience in Professional Liability claims handling and/or experience practicing law in a variety of areas of practice. In connection with same experience managing negotiating and resolvingIegal disputes and/or complex claims. Insurance adjuster licenses required or will take companyprovided course and obtain license immediately upon starting.
Analytical Skills: Possesses sounds judgment strong analytical skills on evaluating thirdparty claims in litigation and the soft skills required to guide outcomes to resolution based on analyzed best course of action.
Leadership: Role model by setting a high bar for performance engagement and commitment. Ability to coach develop set expectations evaluate and hold people accountable for delivering. Takes initiative and leads by example.
Effective communication: Excellent verbal and written communication collaboration presentation and advocacy skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fastpaced environment and efficiently juggle numerous concurrent responsibilities.
Collaborative approach: Develop and maintain productive working relationships with colleagues insureds brokers claim handlers underwriters and legal counsel. Provide guidance and seek input from others as needed to achieve the best result possible. Capable of working and meaningfully engaging in a hybrid virtual and inperson environment.
Results Oriented: Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality. Act with a sense of urgency.
Continuous Improvement Focused: Willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills and AXA XL claims capabilities.
Clientservice Oriented: Focused on value at all points in the claims experience delivering on our promise to clients.
Strong Ethics: Handle responsibilities with integrity and to the highest standards of professionalism.

FIND your future

AXA XL the P&C and specialty risk division of AXA is known for solving complex risks. For midsized companies multinationals and even some inspirational individuals we dont just provide re/insurance we reinvent it.

How By combining a comprehensive and efficient capital platform datadriven insights leading technology and the best talent in an agile and inclusive workspace empowered to deliver top client service across all our lines of business property casualty professional financial lines and specialty.

With an innovative and flexible approach to risk solutions we partner with those who move the world forward.

Learn more at axaxl

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender sexual orientation age ethnicity and origins marital status religion disability or any other protected characteristic.

At AXA XL we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. Thats why we have made a strategic commitment to attract develop advance and retain the most diverse workforce possible and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. Its about helping one another and our business to move forward and succeed.

• Five Business Resource Groups focused on gender LGBTQ ethnicity and origins disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl/aboutus/inclusionanddiversity. AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL Sustainability is integral to our business strategy. In an everchanging world AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 202326 Sustainability strategy called Roots of resilience focuses on protecting natural ecosystems addressing climate change and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems the foundation of a sustainable planet and society are essential to our future. Were committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather increasing temperatures and rising sea levels cause both social inequalities and environmental disruption. Were building a net zero strategy developing insurance products and services and mobilizing to advance thought leadership and investment in societalled solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. Were training our colleagues engaging our external partners and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them known as AXA XLs Hearts in Action programs. These include our Matching Gifts program Volunteering Leave and our annual volunteering day the Global Day of Giving.

For more information please see Sustainability at AXA XL.

The U.S. pay range for this position is USD . Actual pay will be determined based upon the individuals skills experience and location. We strive for market alignment and internal equity with our colleagues pay.

At AXA XL we know how important physical mental and financial health are to our employees which is why we are proud to offer benefits such as a competitive retirement savings plan health and wellness programs and many other benefits. We also believe in fostering our colleagues development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XLs benefits offerings please visit US Benefits at a Glance 2025.