Client Administrator
Client Administrator
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Job Description
About LawTap and LawConnect Sharing
LawTap and LawConnect are proud members of the LEAP group of companiesthe worlds leading provider of Legal Practice Productivity Solutions. With over 30 years of growth weve expanded our reach across Australia Canada the United States the United Kingdom the Republic of Ireland Poland and New Zealand supporting more than 100000 lawyers and their teams in small to mediumsized law firms. Our success is rooted in our curiosity and dedication to our guiding purpose: to help lawyers who help people.
LawTap is an Australianbased booking and scheduling software designed specifically for law firms. It enables lawyers to book client appointments with ease saving time reducing costs and increasing efficiency. Trusted by over 1500 law firms globally LawTap is poised for significant growth as we enter an exciting new phase of development and innovation.
LawConnect Sharing is a secure document management and sharing platform that empowers law firms and their clients to access collaborate on and share legal documents anytime anywhere. Built with privacy and security at its core LawConnect helps streamline client communication and supports law firms in delivering a more modern accessible legal experience.
Together LawTap and LawConnect are critical components of the LEAP ecosystem helping law firms operate more efficiently while delivering a better experience for their clients.
At both LawTap and LawConnect we value people who deliver results and thrive in an accountable highperformance culture. Join us in shaping the future of legal technology!
What youll do
This is a newly created role with the opportunity to make an immediate impact! Youll leverage your client service expertise and keen attention to detail to bring operational efficiency to the organisation. This handson role covers a broad range of responsibilities including client communication project coordination and document management. Youll collaborate with stakeholders across Australia New Zealand Canada the UK and the US. While there will be challenges your problemsolving skills and ability to think creatively will help you achieve positive outcomes. In return we offer an incredible opportunity for rapid career growth in a stable industry. Youll be part of a topperforming globally valued team that will support your success every step of the way. Heres what a typical day could look like:
- Manage client communications by responding to enquiries maintaining relationships and coordinating resources.
- Coordinate projects and progress tracking to ensure timely completion.
- Provide administrative support to the management team and various departments.
- Maintain organised records and documentation for projects contracts and other key information.
- Build trusted relationships with new and existing clients both internal and external.
- Assist with preparing reports and presentations as needed.
- Create and maintain documentation including training materials delivery guidelines and process documentation.
What youll bring
This is an autonomous role with an ambitious roadmap so were looking for someone proactive detailoriented and driven to make an impact. Ideally youll have at least 2 years of experience in client service or administration along with the following:
- Demonstrated experience in delivering outstanding customer service via phone and email.
- Strong communication skills with the ability to engage effectively with clients and build lasting relationships.
- A calm adaptable approachcomfortable working under pressure and managing changing priorities in a fastpaced environment.
- Proven problemsolving skills and sound judgment.
- Confident influencing and relationshipbuilding skills across all levels including executives peers and clients.
- Sharp attention to detail with a commitment to accuracy and precision.
- Proficiency in Microsoft Office (Word Excel PowerPoint) and familiarity with tools like Slack Salesforce Trello or Monday.
- Excellent organisational skills with a track record of meeting deadlines and maintaining highquality work.
LEAP is an inclusive peoplefirst company committed to removing barriers that keep people from reaching their potential. If you meet some but not all of the requirements above we encourage you to apply.
Why join LEAP
Beyond this unique opportunity to make a meaningful impact on a growing global product we offer a range of benefits including:
- A flexible hybrid work environment allowing you to balance time between the office and working from home.
- Investment in your career growth with dedicated support and resources.
- Complimentary platinum gym membership.
- Generous parental leave benefits.
- An additional paid wellbeing day.
- Unique social events and much more!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
