Customer Service Representative - Team Lead
Customer Service Representative - Team Lead
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Location: Ascension St. Vincent Birmingham
Shift: Sunday Tuesday 10:00 AM 10:30 PM
R1 is the leading provider of technologydriven solutions that transform the patient experience and financial performance of hospitals health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industrys most advanced technology platform encompassing sophisticated analytics AI intelligent automation and workflow orchestration.
As our Customer Service Representative Team Lead youll be the shift lead for our Customer Service team that help our patients check into the hospital. This position will oversee the daytoday performance metrics for Patient Experience Specialists including assisting in the planning organizing directing coordinating and controlling any and all activities and resources which directly or indirectly impact the timely and accurate processing of patients.
To thrive in this job youll need to be a confident multitasker who is a quick study with technology and can type and answer phones. Since this is a hospital/lab environment you will need to be prepared to see illness and injuries. Well teach you everything you need to know which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations pass a drug test and pass a background check prior to hire.
Heres what you can expect when working in Patient Registration Lead role:
- Ensure that the team meets production standards deadlines and work schedules by paying close attention to the departmental functions: high quality customer service proper procedures quality assurance patient privacy and confidentiality standards.
- Efficient and effective utilization of all available departmental resources whether human physical or technological. Assists with the selection training coaching evaluation counseling and development of patient account representative staff in order to meet production and quality standards.
- Responsible for creating and maintaining a positive upbeat people oriented departmental culture by maximizing team member moral and engagement.
- A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
Requirement:
- High School Diploma or GED
- Excellent customer service experience
The healthcare system is always evolving and its up to us to use our shared expertise to find new solutions that can keep up. On our growing team youll find the opportunity to constantly learn collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care but that same enthusiasm is applied to giving back to the community and taking care of our team including offering a competitive benefits package.
R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process please contact us atfor assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more visit: R1RCM
Visit us on Facebook
Required Experience:
Unclear Seniority
Employment Type
Full-Time
