Field IT Support Technician

Are you interested in making a significant impact in students lives Would you like to be part of a team that is committed to do whatever it takes to make every student successful Gem Prep is seeking an entrepreneurial spirit who is committed to excellence and has a desire to join a fastgrowing Prep is a network of K 12 college preparatory schools. At least sixty percent of Gem Prep students will graduate high school with an associates degree and the remainder will graduate with at least 18 college credits. During the elementary years Gem Prep believes in building a strong academic foundation to prepare students for the rigorous learning environment in grades Prep views itself as a catalyst for changing K12 education in Idaho with an impact that extends beyond our schools to benefit students throughout the state. Our focus is to improve postsecondary preparedness and achievement for all students. Gem Prep Schools are part of the Gem Innovation Schools organization that serves K12 students throughout Idaho operating seven charter schools in Nampa Meridian Twin Falls Pocatello and a statewide virtual more information.***Please note this posting is for the 2526 school year***Gem Prep students develop the following competencies by the time they graduate high school. Gem Prep staff are expected to possess each of these same SelfDirected and SelfDisciplinedCreative ProblemSolverSkilled Communicator and CollaboratorSummary of PositionThe Field IT Support Technician will maintain and troubleshoot hardware and software across various platforms (Laptops Chromebooks Video Teleconferencing) to ensure that students teachers and staff can efficiently carry out their educational and administrative tasks. Responsibilities include receiving prioritizing documenting and actively resolving enduser help requests through diagnostics a ticketing system and direct handson assistance. The role requires excellent communication skills to clearly explain solutions to nontechnical users and may involve collaboration with IT team members on technology deployments and user training. This position reports to the Director of Information Technology and may require flexible availability for urgent issues outside standard school hours. This position will primarily support two Gem Prep school locations in the Treasure Valley requiring travel between the locations in an even 50/50 include but are not limited to the following:Support and Troubleshooting:Field incoming help requests from students and staff via telephone email Zoom and a ticket system ensuring a courteous and efficient and repair hardware issues including replacing broken parts on laptops Chromebooks and diagnostic utilities and consult online knowledge bases including software updates and FAQs to aid in problem handson fixes at the device level such as installing and upgrading software implementing file backups and configuring systems and both onsite and remote support for several classroom technologies including but not limited to document cameras TVs wireless casting interactive displays and IP and maintain user accounts and Chromebooks in Google for and Escalation:Document all user information and the nature of problems in the ticket and escalate support requests as necessary to appropriate technology department team track and document the request process in the ticket system noting all decisions and actions up to the final and maintain help sheets knowledge base articles and FAQs based on resolved issues to assist end and Knowledge Development:Identify and learn about the software and hardware being supported by the in developing training materials and procedural documentation for Management and Distribution:Prepare and configure devices such as laptops Chromebooks and printers to staff enrolled students and classrooms ensuring devices are operational and in good returned devices assess their condition perform necessary repairs or updates and maintain accurate inventory records in an Asset Management and Maintenance:Maintain a comprehensive technology inventory for students staff and the technology to additional remote locations as necessary to support technology needs and ensure continuity across all Duties:Perform additional duties consistent with the scope and intent of the position as Demands/EnvironmentalThis position requires travel between two Gem Prep locations in the Treasure Valley in an even 50/50 split and occasional travel to other Gem Prep locations throughout the State of travel out of Idaho if necessary for training virtual at Gem PrepGem Prep focuses on hiring and developing great employees with high expectations and provides robust support to meet those expectations. Gem Prep expects the following:Results. Gem Prep works relentlessly to create efficient measurable and sustainable results. We strive for excellence and pursue our mission tenaciously. Ideally you thrive working in a fluid environment where flexibility and tenacity are . We embrace new approaches and ideas that have a powerful impact on learning and teaching achieving success for every student. We believe that todays students need schools that dramatically rethink the traditional learning and teaching process for the success of every student. The status quo is not . We are truthful fair and trustworthy in all aspects of our work. We expect the same of . If you are humble and teachable this will be a powerful learning experience for you. Your humility will be key to building trusted and authentic relationships as well as the key to your professional growth. We also understand that you bring valuable experiences and knowledge that will lift our . We value each of our team members as individuals but believe that we achieve the greatest results by working and Certification Requirements:BS degree in Information Technology Computer Science or equivalent work experience is a plus.A certification or relevant professional certification is a Skills:Experience troubleshooting and repairing a variety of technology including laptops Chromebooks wireless and wired networks video teleconferencing systems and associated with operating systems including Microsoft Windows iOS Chrome OS; knowledge of Unix/Linux and MacOS is with G Suite for Education Microsoft Office and Google skills in the installation operation maintenance and repair of computer systems and of network systems data flow theory and basic networking with diagnostic utilities and basic troubleshooting for connectivity issues printers and driver and Interpersonal Skills:Exceptional written and verbal communication interpersonal skills with a focus on rapportbuilding listening and and Personal Attributes:Highly organized detailoriented and capable of managing multiple projects and adjusting priorities analytical critical thinking and problemsolving behavior and a professional demeanor.A passion for education and a commitment to supporting the needs of Gem Prep and its to stand or sit for extended periods and lift up to 50 pounds of hardware and working in a K12 environment is for working effectively with children parents and staff is done without regard to race color religion national origin sex age or disability. In addition preference may be given to veterans who qualify under state and federal laws and regulations. Gem Prep is aDRUG FREE is a condition of employment with Gem Prepthat employees comply with this information provided by applicants in seeking a position with Gem Prep shall be truthful and an investigation should disclose untruthful or misleading answers an application may be rejected applicants may be removed from consideration or employment with Gem Prep may be terminated.

Required Experience:

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