Patient Access Navigator - Ontario
Patient Access Navigator - Ontario
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Job Description
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AdministrativeJob Description
Join Amgens Mission of Serving Patients
At Amgen if you feel like youre part of something bigger its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.
Since 1980 weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology Inflammation General Medicine and Rare Disease we reach millions of patients each year. As a member of the Amgen team youll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives.
Our awardwinning culture is collaborative innovative and science based. If you have a passion for challenges and the opportunities that lay within them youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Role:Patient Access Navigator Patient Services
Reports to:Patient Access & Reimbursement Senior Manager
Location:Ontario Remote Based
What you will do
Lets do this. Lets change the world. Amgen is a valuesbased organization deeply rooted in science and innovation to transform new ideas and discoveries into medicines for patients with serious illnesses. Amgens mission is To Serve Patients and our Patient Support Programs (PSPs) are the cornerstone of how this pledge and dedication is put into action to support patients throughout their treatment journey.
Amgen has an exciting opportunity for an experienced energetic & patientfocused Patient Access Navigator to join our Patient Services Team and deliver customer facing services to support patient access.
As part of Amgen Entrust Patient Support Services Patient Access Navigators would be responsible for supporting patients and their health care providers to access Amgen therapies and associated support services.
Role Specific Tasks:
Responsible for enrolling and onboarding patients into an Amgen Patient Services Program
Liaise with patients relevant health care providers to support patients access to therapy and support services
Provide logistical nonmedical educational assistance to patients and caregivers as well as office and site of care staff including physicians nurses and/or office managers
Able to work collaboratively and synergistically with: Amgen Patient Services Team members and crossfunctional partners who have roles supporting the patient journey Third Party PSP team members at Patient Program HUB and other decentralized PSP partners
Establish milestones and checkpoints to ensure successful work/project completion; follows up on work efforts and takes corrective steps when needed to ensure work remains on track
Responsible for supporting patients to navigate reimbursement access for their prescribed Amgen therapy including reimbursement investigation facilitating insurance coverage documentation coordination of benefits & financial assistance
Coordinate Free of Charge Goods (FOCG) for patients who are eligible
Coordinating bridging to reimbursement for patients who meet eligibility requirements
Facilitate patients access to reminder services
Coordination with other approved Amgen 3rd Party Patient Service Providers to support: Scheduling lab testing at the request of a prescribing HCP coordinating and/or scheduling injection training resources and coordinating infusion services
Adhere to Amgen pharmacovigilance policy for reporting AEs and PCs
What we expect of you
We are all different yet we all use our unique contributions to serve patients. The professional we seek will have these qualifications.
Basic Qualifications:
Bachelors degree
Or
College diploma and 4 years of related experience
Preferred Qualifications:
2 years of patient support/reimbursement experience or 3 years of relevant work experience in a high service culture
Nursing or other clinical background
Experience with Patient Support Programs
Familiarity with Heath Canada requirements
Organized detail oriented with strong servicebased mindset
Experience with Salesforce or other relevant CRM systems
Multitasking prioritization and proactive problemsolving abilities
Strong analytical skills and strategic mindset
Strong verbal and written communication skills
Proven ability to collaborate and work in teams to achieve results in a sophisticated fastpaced service environment
Ability and willingness to conduct field travel as well as travel to company meetings client sites etc. including some overnight and weekend travel
Proficient with Microsoft Office (e.g. Word Excel Outlook)
What you can expect of us
As we work to develop treatments that take care of others we also work to care for your professional and personal growth and wellbeing. From our competitive benefits to our collaborative culture well support your journey every step of the way.
In addition to the base salary Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
Apply now and make a lasting impact with the Amgen team.
As an organization dedicated to improving the quality of life for people around the world Amgen fosters an inclusive environment of diverse ethical committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
.Employment Type
Full-Time
