NPI Product Technical Engineer
NPI Product Technical Engineer
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Job Description
Req number:
R5132Employment type:
Full timeWorksite flexibility:
HybridWho we are
CAI is a global technology services firm with over 8500 associates worldwide and a yearly revenue of $1 billion. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients colleagues and communities. As a privately held company we have the freedom and focus to do what is rightwhatever it takes. Our tailormade solutions create lasting results across the public and commercial sectors and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated NPI Product Technical Engineer ready to take us to the next level! If you have experience in Operations IT MDM Business or Financial analysis or Manufacturing and are looking for your next career move apply now.Job Description
We are looking for a NPI Product Technical Engineer. This position willbefulltimeand Hybrid Bangalore.
What Youll Do
- Understand the process new concepts and product information.
- Set up Master Data for Asia Middle East Russia Africa zones as well to test and validate the product setup and its declaration in required LMS (NG or Rxlab/ Gateway Internal Master Data holders). To coordinate to Set up calculation configuration and calculation product set up (in MULAN/CDMS) manage and track the request to set up.
- Provide 2ndLevel and 3rdLevel support and troubleshooting to resolve issues escalated by customers and support teams.
- Communicate with customers and support teams to understand their needs and identify the root cause of the problem.
- Follow standard procedures for proper escalation the unresolved issues to appropriate internal teams or the next level of support.
- Participate in New Product projects in Asia Middle East Russia Africa zones to deliver projects on time and ensure a compliance to quality standards.
- Prepare accurate and timely reports.
- Document technical knowledge and share the experience with the team members.
- Monitor and find opportunities for improvement of the current tasks o Gather feedback from endusers to continue improving systems.
- Hands on troubleshooting skills to enhance and resolve issues.
- Ensure that quality controls of the work are planned and performed correctly.
- To coordinate with all other cross functional teams (GE Globe Frames WWPRO/ Globe Lens Partners etc..
- Hands on troubleshooting skills to enhance and resolve issues.
- Ensure that quality controls of the work are planned and performed correctly
What Youll Need
- 1 to 2 years of relevant working experience in Operations IT MDM Business or Financial analysis or Manufacturing.
- Should be proficient with Microsoft excel written and verbal communication Knowledge on IT Systems or Manufacturing side will be a plus.
- Experience in Medical device FMCG Retail.
- bachelors degree in computer engineering IT or relevant field.
- Proven working experience in providing technical support or work experience as a Product Administrator or similar role Master Data administrator at least 12 years of experience.
- Strong knowledge in writing SQL & Microsoft office.
- Working in any Master Data application will be an added advantage.
- Proficiency in English excellent verbal and written communication skills.
- Analytical mindset with problemsolving aptitude.
- Intermediate clientfacing and interpersonal skills.
- Ability to work under pressure o Ability to work both independently and as a team member.
- Able to work out of business hours (if need be) Flexible working hours/days
Physical Demands
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc.
- Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor.
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employment selection process please direct your inquiries to or.
Employment Type
Full-Time
