Job Classification:

We are excited to announce a career opportunity within the LTD Standalone Concierge and Association Teams Organization. We are currently seeking a Senior LTD Disability Claims Examiner (Tech DCM) to join the NJEA/BLET STD & LTD Claim Team.

The Senior LTD Disability Claims Examiner will be responsible for handling a complex claim block of LTD claims for this dedicated account.The successful candidate will be responsible for ensuring optimal claims handling and making timely accurate decisions. This role demands a diverse skill set including but not limited to:

• Expertly evaluating and managing an assigned block of Complex Long Term Disability (LTD) claims.
• Focusing on the customer experience to deliver exemplary service.
• Demonstrating the ability to provide accurate dependable and trustworthy service to our valued customers.
• Maintaining strong customer relationships through exceptional service.
• Interacting with internal and external stakeholders including claimants employers physicians attorneys and others to gather necessary information for claim decisions.
• Providing technical direction to other claims personnel as needed.
• Ensuring payment period validation monitoring payment accuracy and timeliness and overseeing closure plans for other claims personnel as required.

Job Requirements:

• A minimum of 4 years experience in LTD claim management.
• Proficiency in resolving complex claim scenarios with minimal guidance.
• Strong claim/risk management skills and technical knowledge in contract interpretation and administration.
• Excellent organizational and time management abilities.
• Capability to manage multiple and shifting priorities.
• Strong written and communication skills as evidenced by previous work experience.
• Demonstrated ability to interact positively and effectively with challenging customers.
• Proven success in meeting or exceeding individual professional expectations and team goals.
• High level of adaptability to meet the evolving needs of the organization.
• Exceptional customer service skills.

This position will work virtually therefore new hires must be able to provide the following:

• High speed internet service must be available in your area. You must be willing to troubleshoot any issues or outages with your home internet service contacting your service provider as necessary. The internet service cannot be wireless and the internet speed requirement is: 3.0 mg downstream and 768k upstream.
• Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline. You will be logging into Avaya therefore your personal phone number will not be identified to customers.
• Quiet area in your home with minimal distractions and noise free.

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What we offer you:

• Market competitive base salaries with a yearly bonus potential at every level.

• Medical dental vision life insurance disability insurance Paid Time Off (PTO) and leave of absences such as parental and military leave.

• 401(k) plan with company match (up to 4.

• Companyfunded pension plan.

• Wellness Programs including up to $1600 a year for reimbursement of items purchased to support personal wellbeing needs.

• Work/Life Resources to help support topics such as parenting housing senior care finances pets legal matters education emotional and mental health and career development.

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

• Employee Stock Purchase Plan: Shares can be purchased at 85 of the lower of two prices (Beginning or End of the purchase period) after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program whereby an award if any depends on various factors including without limitation individual and organizational performance. To find out more about our Total Rewards package visit Work Life Balance Prudential Careers. Some of the above benefits may not apply to parttime employees scheduled to work less than 20 hours per week.