Staff Services Manager

• Plans directs and manages the activities of a staff services functional area with departmentwide scope and impact
• Provides guidance and technical direction to management supervisors and subordinate staff; serves as a highly skilled subject matter expert in areas of assignment
• Plans directs and manages the collection and analysis of data; makes recommendations on the formulation of policy and procedures as well as staffing and organizational changes
• Plans directs and manages the implementation of surveys; directs and/or performs research and statistical analysis on complex administrative fiscal personnel and/or programmatic matters
• Plans directs and manages the design analysis development and implementation of new and revised programs systems software procedures methods of operation and forms
• Plans directs and manages the preparation of budgets reports manuals and/or publications
• Supervises the work of clerical technical and/or professional analyst staff; assigns work establishes work priorities and performance standards and provides feedback to subordinates
• Conducts a variety of analytical and operational studies regarding departmental activities; evaluates alternatives makes recommendations for improvement; and assists with the implementation of procedural administrative and/or operational changes after approval
• Prepares narrative and statistical reports correspondence spreadsheets and graphics
• Assists in the management of the department by evaluating existing and proposed organization policies and procedures; consulting with and advising department personnel; making recommendations and directing reviewing and evaluating the implementation of changes
• Directs the maintenance of complete and accurate fiscal personnel payroll and related records and ensures timely completion
• Participates in the establishment of strategic shortterm and longrange program planning
• Coordinates monitors and directs the acquisition allocation and use of equipment supplies telecommunication systems and forms conducts research and develops procedures to improve efficiency and cost effectiveness; and monitors expenditures
• Conducts studies evaluates and prepares reports on departmental and assigned division operations including procedures systems space requirements organizational structure expenditure of funds and types and effectiveness of equipment
• Drafts reviews and analyzes existing and proposed policies rules regulations legislation and ordinances affecting unit area recommends and implements changes as needed
• Plans directs and manages activities to meet departmentwide training and development needs
• Plans directs and manages the development and/or coordination of resources for departmentwide training and staff development including workshops college coursework training programs and onthejob training sessions
• Evaluates department training needs designs and delivers inservice training evaluates effectiveness
• Coordinates department participation in countywide training program
• Ensures effective coordination of assigned activities with other departments divisions units and outside agencies; represents the department head in committee meetings; responds to the more sensitive and difficult complaints and requests for information
• Interviews selects and makes hiring recommendations of assigned staff
• Performs related duties as assigned

• Serves as the personnel officer with departmentwide responsibility for administering personnel and payroll functions
• Plans directs and manages labor relations activities including handling grievances
• Confers with employee representatives on matters of salary labor practices and working conditions
• Plans directs manages and performs investigations into a variety of employee and/or consumer complaints which may include civil rights complaints
• Participates in appropriate recruitment and selection programs
• Performs a variety of recruitment efforts and advises departmental managers and supervisors on selection and placement of employees
• Prepares forecasts of departmental staff needs and provides advice direction and information to department managers and supervisors on a variety of human resource related matters
• Supervises the maintenance of personnel records including hires terminations promotions and other personnel data
• Oversees the process and record keeping for Workers Compensation claims

• Principles and practices of management in a public agency departmental setting
• Principles and practices of employee supervision including selection work planning organization performance review and evaluation and employee training and discipline
• Principles of management analysis and organizational design necessary to formulate administrative policies and procedures
• Basic county government rules and responsibilities and functions terminology and practices of the department to which assigned
• Principles of organization administrative and fiscal management
• Principles of program planning and evaluation
• Principles problems and methods of public and business administration including organization personnel fiscal management and budgetary control
• Data analysis and statistical representation techniques
• Computer applications related to the work including spreadsheets and basic methods of graphic presentation word processing and electronic mail
• Techniques and methods of organizing and motivating groups
• Principles and methods of strategic planning
• Governmental functions and organization
• Effective leadership and team building principles
• Effective communication facilitation methods and aids used for training programs and presentations
• Long range financial projecting and forecasting techniques and public financing methods

• Plan organize direct control and review the work of staff and activities of a departmentwide staff services function
• Administer and perform highly complex activities associated with departmentwide fiscal personnel or general analysis
• Analyze data and present ideas and information effectively
• Identify problems and central issues and develop workable solutions
• Consult with and advise executive staff managers and supervisors on a wide variety of matters
• Participate in strategic planning activities to recommend and implement organizational changes and improvements
• Analyze complex organizational problems evaluate and select alternatives identify potential consequences of proposed actions and implement recommendations in support of departmental objectives
• Collect analyze interpret and evaluate a variety of financial and statistical data and prepare persuasive verbal and written reports and recommendations
• Analyze system requirements design solutions and implement processes and communicate with users who have no technical data processing background
• Analyze situations accurately and initiate appropriate action
• Supervise subordinate staff including planning organizing coordinating and reviewing all work
• Select train evaluate and manage the performance of subordinate staff
• Consult with and coordinate the administrative requirements of different department staff members
• Effectively counsel employees on work errors or deficiencies and take appropriate disciplinary actions as necessary
• Prepare clear concise accurate and effective correspondence presentations; financial statistical and narrative reports; policies procedures and other written materials
• Speak effectively and convey ideas clearly while facilitating group discussions and training sessions
• Understand interpret apply and explain complex laws rules and regulations as they relate to assigned areas of responsibility
• Assess the customers immediate needs and ensure customers receipt of needed services through personal service or making appropriate referral
• Effectively represent the department to other departments and agencies and before public bodies; and to secure willing cooperation of operating officials in accepting and carrying out sound personnel management practices
• Establish and maintain effective working relationships with a variety of department staff
• Exercise judgment tact and diplomacy with a variety of political social economic groups in a variety of situations relative to a variety of issues
• Work independently in identifying the need for and developing proposed changes to operating practices programs and policies

• Personnel management principles and techniques including interviewing selection training supervision evaluation motivation discipline and staff development
• Principles and methods for investigating and resolving grievances and complaints
• Principles and practices of public sector labor relations administration including interpretation and application of negotiated agreements collective bargaining employeremployee relations practices meet and confer obligations and progressive discipline
• Principles and practices of public administration and human resources as applied to departmental administration including payroll and personnel processing and basic labor relations concepts

ESSENTIAL FUNCTIONS

• Operate a personal computer and other modern office equipment including repetitive hand and arm motions
• Frequent use of handeye coordination
• Frequently sit for extended periods
• Occasionally operate a motor vehicle
• Provide as assigned program oversight and coordination of departmental personnel services and staff training and development activities
• Plans directs and supervises staff in identifying and analyzing program administration problems and develops solutions
• Reviews regulatory materials for impact and possible review/revision of systems and procedures
• Coordinates Department personnel functions and coordinates with division staff to insure development of recommendations for compliance with changes
• Depending upon area of assignment may perform as department EEO Officer and Civil Rights Coordinator.
• Communicate effectively with others in person and over the telephone
• Analyze data interpret policies procedures and regulations develop appropriate conclusions and prepare reports
• Meet deadlines under stressful conditions
• Resolve conflicts and respond appropriately to complaints
• Complete multiple priority projects with conflicting deadlines
• Maintain confidential information in accordance with legal standards and/or County regulations
• Make presentations to the Board of Supervisors community groups and other agencies which may require standing for extended periods
• Train evaluate and supervise staff
• Administer a budget unit personnel and programs
• Regular attendance is an essential function

Desirable: Experience working in a public sector personnel department. Experience supervising and managing personnel staff.

TRAINING & EXPERIENCE EXAMINATION WEIGHTED 100
The Training & Experience Examination is designed to elicit a range of specific information regarding each candidates knowledge skill abilities and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on predetermined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list candidates must receive a minimum rating of 70 on the examination.

Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

ELIGIBLE LIST INFORMATION
A departmental open eligible list will be established for the county of Merced. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

RETEST PERIOD
Once you have taken the examination you may not retest for SIX 6 MONTHS from the established eligibility date.

SPECIAL TESTING ARRANGEMENTS
Special testing arrangements may be made to accommodate applicants for disability military or religious reasons. If you require such arrangements please contact CalHR at orupon notification that your application has been approved. Documentation from medical military school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

EDUCATION DOCUMENTS
If you are using education to meet the minimum qualifications you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.

GENERAL INFORMATION
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.
MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.

If you meet the requirements stated on this bulletin you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.

General Qualifications: Applicants must possess essential personal qualifications including integrity initiative dependability good judgement the ability to work cooperatively with others and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process a background investigation may be required.

EQUAL EMPLOYMENT OPPORTUNITY
The Merit System Services program is committed to equal employment opportunity for all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.

DRIVERS LICENSE REQUIREMENT
Some positions in this classification may require possession of a California drivers license. Employees who drive on County business to carry out jobrelated duties must possess a valid California drivers license for the class of vehicle driven and meet automobile insurability requirements of the County. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on casebycase basis by the appointing authority.

ABOUT MERCED COUNTY
Merced County is located in the northern part of the San Joaquin Valley in central California an area earning worldwide acclaim for its rich agriculture and spans from the coastal ranges to the foothills of Yosemite National Park. The City of Merced the selfproclaimed Gateway to Yosemite has a population of approximately 81102 yet retains the charm of a small town with amenities routinely found in larger communities. Merceds revitalized downtown is emerging as the entertainment center of the area. The County is representative of the rural heartland and Gold Rush remnants underpinning the states heritage. It is a peaceful quiet and friendly area with an abundance of beautiful bike paths and offers choices of higher education in UC Merced and Merced College.