Guest Services Manager
Guest Services Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Company: The Goodstone Inn & Restaurant
Reports To: General Manager
Location: Middleburg VA
Job Type: Full-Time (Flexible schedule required including AM/Mid/PM shifts weekends and holidays)
- Lead train coach schedule and evaluate Guest Services team members
- Oversee front desk operations and maintain a strong floor presence during peak periods
- Resolve guest inquiries concerns and special requests in a prompt and professional manner
- Utilize front office systems (preferably Maestro) to manage reservations guest profiles and billing
- Maintain thorough knowledge of room rates packages amenities and promotions
- Collaborate with sales housekeeping F&B and maintenance teams to ensure a seamless guest experience
- Develop and implement guest activities and programming to enhance the overall stay
- Monitor and manage department budget in collaboration with the GM and Asset Manager
- Uphold service standards coach performance and foster a collaborative guest-first culture
- Identify opportunities to elevate service delivery and drive guest satisfaction
- Manage employee relations including performance reviews discipline and team morale
- Minimum 5 years of experience in a hospitality leadership role preferably in a boutique or luxury property
- Strong leadership and team development skills
- Proficiency in front office management software (Maestro preferred)
- Excellent communication problem-solving and interpersonal skills
- Calm under pressure with the ability to think on your feet
- A collaborative mindset and a genuine desire to go above and beyond for guests
- Familiarity with revenue management concepts is a plus
- Ability to stand/walk for extended periods and lift up to 50 lbs as needed
- Comfortable working both indoors and outdoors in various weather conditions
- Must be flexible and adaptable to changing priorities including last-minute room or guest needs
- Must be able to communicate effectively and professionally with guests and team members
- Capable of maintaining and using cleaning equipment and supplies safely and effectively
This role manages the entire Guest Services department including all front desk and guest-facing staff. Responsible for hiring training scheduling performance management and fostering a supportive team environment.
Additional Information
This job description is not intended to cover every responsibility or duty that may be required. Responsibilities may evolve based on business needs and special projects.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
The Goodstone Inn & Restaurant is a privatelyowned property situated on the outskirts of thecharming town of Middleburg Virginia. Goodstone is located less than ten minutes from the centerof town and offers numerous activities lodging accommodations and part of the Goodstone Team we are committed to inspire and instill a passion for excellence and provide you with the opportunity to excel and grow as a team player!
Required Experience:
Manager
Employment Type
Full-Time
