IT Help Desk Technician
IT Help Desk Technician
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USD 29 - 37
1 Vacancy
Job Description
Dogwood Industries Who We Are
Build your future with Dogwood Industries!
Dogwood Industries is at the forefront of designing and manufacturing Preengineered Panelized Relocatable Metal Buildings delivering industry leading solutions for missioncritical projects across industrial and DoD markets. Through a precise blend of manufacturing and construction we build highperformance rapidly deployable structures that keep critical missions moving forward. Our team provides leadership in the design process that transforms the way our clients work by delivering buildings as equipment solutions in harsh environments around the world. If you are motivated by innovation thrive in a fastpaced setting and want to be part of a team that is rapidly growing and revolutionizing the building industry wed love to speak with you!
General Job Description
Dogwood Industries is seeking a dependable and techsavvy IT Help Desk Technician to provide frontline IT support across our SedroWoolley Everett and Bothell locations. This 100 onsite role is critical to ensuring smooth daytoday technology operations for our team members. The ideal candidate will manage incoming support tickets handle device setups maintain user accounts and documentation and escalate complex issues. Your work will allow our IT team to focus on strategic initiatives and infrastructure improvements that support our rapid growth.
Duties & Responsibilities
- Manage and resolve incoming support tickets via our RMM platform (e.g. NinjaOne)
- Provide facetoface and remote technical support for Windows 11 laptops/desktops
- Provision and support iPhones; coordinate with cellular providers
- Perform employee onboarding/offboarding:
o Device configuration and setup
o User account provisioning and deactivation
o Managing permissions in Active Directory Microsoft 365 ERP and internal platforms
- Install configure and troubleshoot SolidWorks and PDM
- Administer Exchange Online: shared mailboxes calendars distribution lists
- Support Microsoft Entra ID (Azure AD) for MFA Conditional Access and user management
- Assist with backups device transitions and data migrations
- Provide basic troubleshooting for Ubiquiti UniFi networking gear (APs switches firewalls)
- Perform network cabling and patch panel work
- Support Microsoft Intune for device policy and app deployment
- Maintain accurate hardware/software asset tracking
- Create and update IT documentation (setup guides procedures configs etc.
- Escalate complex issues to the senior IT team
- Other duties as assigned
Minimum Requirements
- 12 years of experience in a help desk or IT support role
- Experience with Active Directory Microsoft 365 Entra ID (Azure AD) and Exchange Online
- Skilled in supporting Windows 11 devices and user account management
- Experience provisioning and troubleshooting mobile devices (iPhones preferred)
- Familiarity with ERP platforms and supporting business systems
- SolidWorks and PDM installation/troubleshooting experience
- Valid drivers license and ability to travel between Dogwood sites (mileage reimbursed)
- Strong communication task tracking and documentation skills
Preferred Requirements
- Experience with Microsoft Intune for device management
- Familiarity with Ubiquiti UniFi networks and basic troubleshooting
- Exposure to ERP platforms with user/permissions configuration
- PowerShell scripting or automation knowledge
- CompTIA A Microsoft Fundamentals or equivalent certifications
- Awareness of CUI (Controlled Unclassified Information) environments or secure IT practices
Physical Requirements/Work Environment
This position requires light physical activity in an office environment. To perform the essential functions of this job the employee is regularly seated at a computer desk with the option to stand is utilizing a phone frequently and participating in meetings with colleagues. There are steps in the office.
Compensation
$29.00 $37.00 per hour depending on experience and qualifications.
Benefits
- Health Benefits including medical dental and vision
- Company paid and supplemental life insurance
- Shortterm disability
- Longterm disability
- Additional voluntary benefits
- Paid vacation paid sick leave and paid holidays
- 401(k) retirement plan with employer match
- Employee Referral Bonus Program
Applicant Notes
- Applicants must provide complete work history with employer references for last three to five years.
- All employees are subject to a preemployment background check and preemployment and random drug testing. Due to working in / being exposed to a safety sensitive environment THC testing will occur as part of all drug screens.
Application Assistance
If you have any questions or need assistance applying please contact Dogwoods HR department ator
Location
This is an onsite position based out of the Dogwood SedroWoolley Factory Office at 500 Metcalf St SedroWoolley WA 98284. Travel to Dogwoods Bothell and Everett locations as needed.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin disability protected veteran status age or any other status protected by law.
For more information about our commitment to equal employment opportunity please see this government poster: Know Your Rights: Workplace Discrimination is Illegal.
Disclaimer: Although the Company has attempted to accurately and thoroughly describe this position the Company reserves the right to change the same including to change add to or subtract from the duties outlined within the sole discretion of the Company at any time with or without advance notice. In order to meet company deadlines work in excess of 40 hours per week may be required from time to time.
PM22
Required Experience:
IC
Employment Type
Full Time
