CA Dist Support Pharmacist FT

Bring your heart to CVS Health. Every one of us at CVS Health shares a single clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced humancentric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal convenient and affordable.

Position Summary

At CVS Health we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system and their personal health care by improving access lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations we bring this promise to life with heart every day. Our District Support Pharmacists (DSPs) play a critical role in cultivating a culture of excellence within each pharmacy worked by acting as a role model for all demonstrating our Heart At Work behaviors and setting the bar for the pharmacy team.

our purpose of Bringing our Heart to Every Moment of Your Health by helping to manage and improve patient health through safe and appropriate dispensing counseling and immunizing practices

the district to fill pharmacist shifts as scheduled by the District Performance Coordinator (DPC); overseeing the pharmacy and serving as the Pharmacy Managers proxy during bench shifts without overlap

safe and accurate prescription fulfillment by followingand directing the pharmacy team to followWeCARE workflow procedures and utilizing the safety guardrails at every workstation

Pharmacy Managers daytoday duties when serving as the only or the primary pharmacistonduty

to positive patient experiences by Helping with Heart and coaching the pharmacy team to do the same: demonstrating compassionate care collaborating with the patients total healthcare team and proactively resolving
insurance and/or medication issues

offering and delivering immunizations to keep patients healthy; engaging and supporting Pharmacy Technicians to learn to immunize

the effective management of pharmacy inventory in all pharmacies worked by followingand guiding the pharmacy team to followall inventory best practices with a special focus on protecting cold chain products for our patients and our business

flexible for both scheduling and business needs while contributing to a safe inclusive and engaging team dynamic

relevant clinical and technical skills for the job as the industry evolves (including but not limited to companyrequired trainings and CMEs); actively seeking opportunities to expand knowledge to better support patients

10. Supporting access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g. COVID/Flu Hormonal Contraception etc. where permissible; empowers the pharmacy team to provide holistic care at every step in the patient care journey

11. Understanding and complying with all relevant federal and state laws regulations professional standards and ethical principles; complying with CVS Health policies and procedures to help support patient safety and complying with controlled substance dispensing and recordkeeping to protect patient privacy and security and to maintain a safe and inclusive workplace for our colleague

Prescription Fulfillment and Inventory Management 40 (estimated of time)

• Helps support safe accurate and efficient prescription fulfillment by followingand directing the pharmacy team in all pharmacies worked to followWeCARE workflow procedures at every workstation
• Executes required quality assurance procedures and corresponding responsibility including verification DUR and patient safety event recovery and reporting obligations; works verification queue following current workflow best practices to ensure prioritization of the most urgent prescriptions while balancing home store and community work where applicable
• Proactively steps into other workstations (pickup drivethru dropoff production) to support patients the team and the effective progress of workflow in all pharmacies worked during each bench shift as called for by the digital workstation assignment board and/or realtime business needs
• Executes and ensures entire pharmacy team executes all inventory expectations and best practices in all pharmacies worked during each bench shift specifically the timely checking in and putting away of orders cycle counts returns to stock StrongPak etc.; in addition
  • Protects coldchain product integrity by completing required temperature logs and appropriately managing temperature excursions
  • Maintains oversight of controlled substances following accurate record keeping and complying with all applicable purchase receipt storage and dispensing laws and regulations which include but are not limited to ordering CIIs via CSOS checking in controls via CFRx and storing in a secured location at all times
  • Attends to BOH of highshrink items to ensure appropriate checkin disposition and dispensing practices
  • Manages vaccine inventory carefully and effectively to mitigate waste and ensure product is onhand to meet scheduled and unscheduled patient demand
  • Supports the pharmacy team in maintaining a healthy instock level to fulfill prescription orders including but not limited to ordering receiving and classifying medications; order management may include controlled substances and PSE products
• Follows and ensures entire pharmacy team abides by all state Board of Pharmacy regulations including but not limited to statemandated ratios statemandated quality assurance reporting where applicable proper filing of written and electronic prescription and invoice records and regulatory records box compliance
• Supports access to care and helps to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g. COVID/Flu Birth Control etc. where permissible; Empowers the pharmacy team to provide holistic care at every step in the patient care journey

Customer Service Patient Care and Immunizations 20 (estimated of time)

• Positions self at pickup and/or drivethru (where applicable) to actively ring out patients provide counseling offer immunizations and other patient care services and provide differentiated service when called for by the digital workstation assignment board and/or realtime needs of the business in all pharmacies worked during each bench shift
• Is knowledgeable and engaging when talking to patients about our digital and loyalty offerings; welcomes and encourages patients to add front store products to their pharmacy order at pickup; leads by example and coaches the pharmacy team to do the same
• Ensures the pharmacy team is calling the front store for register backup (as allowed by state Board of Pharmacy guidelines) when patient lines get long; exercises judgment as to when to have pharmacy team members and then front store colleagues open additional pharmacy registers to keep patients moving
• Engages with prescribers and insurance representatives and/or supports the pharmacy team in doing so to resolve barriers to patient care including prior authorization formulary changes copay concerns etc.
• Ensures the pharmacy team is answering the phone and/or returning patient phone calls in a prompt and timely manner; answers the phone personally when bestpositioned to do so by workflow needs
• Delivers counseling to patients and caregivers on key elements of pharmaceutical therapy matters that in the pharmacists professional judgment are significant and specific points pertaining to unique patient circumstances as directed by workflow register prompts and/or state regulations.
• Executes and ensures pharmacy team executes in all pharmacies worked during each bench shift all patient care at pickup prompts and offers as well as all patient care outreach and burst calls as directed by Patient Care Central
• Offers relevant immunizations at the register and by phone to keep patients healthy; ensures pharmacy team does the same
• Delivers immunizations by appointment and when requested by walkins; follows all immunization program policies and procedures to ensure patient comfort safety and privacy during each step of the immunization process; supervises any Tech Immunizers actively vaccinating during the shift to promote safe and appropriate technique

Pharmacy Team Leadership and Management 20 (estimated of time)

• Assumes responsibility for the direct supervision control maintenance and security of the pharmacy and management of the pharmacy team when serving as the primary pharmacistonduty
• Quarterbacks the pharmacy team in all pharmacies worked during each bench shift: leads colleagues to align on the top priorities for the shift and ensures all required work is delegated followed up on and completed on time; directs colleagues to rotate and/or change tasks throughout the shift as required
• Observes the pharmacy team in workflow and at the register to ensure all regulations guidelines best practices SOPs and company standards are followed; provides inthemoment feedback and coaching when needed
• Ensures pharmacy team members are starting and ending shifts promptly as scheduled to keep payroll in line with demand; ensures pharmacy team members are taking all meal and rest breaks as required by company policy and state law
• Documents appropriately any pharmacy team member callout or noshow; works with pharmacy team to identify and implement coverage; escalates emergent staffing issues to peers (including Store Manager) and/or leaders to identify adequate coverage to support operations
• Completes required endofshift checklist(s) to provide feedback and insight to the next bench Pharmacist
• Contributes to a culture of safety empowerment and inclusion so the pharmacy team feels valued; builds psychological safety by opening the door for feedback and taking relevant action
• Actively builds operational acumen by reviewing reporting to derive insights and improve pharmacy performance in partnership with the PM and Rx DL

Required Qualifications

• Minimum Required Qualifications:

• Active Pharmacist License in the state where the District is located; active Pharmacist License in at least one state when the District covers more than one state Active Pharmacy License in the state in which you are employed
• Not on the DEA Excluded Parties List
• Immunization Certification through an accredited organization (i.e. APhA)
• Free of pending felony charges or convictions for criminal offenses involving controlled substances

Preferred Qualifications

Education

• Bachelor of Science in Pharmacy or Pharm. D. degree required

• Doctor of Pharmacy (PharmD) is preferred

Prior Relevant Work Experience

• 1 to 5 years of prior related experience is preferred

Anticipated Weekly Hours

This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or shortterm incentive program in addition to the base pay range listed above.

In addition to your compensation enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical dental and vision benefits. Eligible employees may enroll in the Companys 401(k) retirement savings plan and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fullypaid term life insurance plan to eligible employees and shortterm and long term disability benefits. CVS Health also offers numerous wellbeing programs education assistance free development courses a CVS store discount and discount programs with participating partners. As for time off Company employees enjoy Paid Time Off (PTO) or vacation pay as well as paid holidays throughout the calendar year. Number of paid holidays sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits please visit Benefits CVS Health