Job Description
Commercial Lines Account Manager Charlotte. NC (Hybrid)
Position Overview: The Commercial Account Manager will assist both Producers and the Agency in the daily management and growth of a book of business through account retention account rounding and new business growth.
Work Arrangement: This is a fulltime position working hybrid or inperson in located in Charlotte NC.
Professional Responsibilities:
- Provide technical support to the Producer Agency and Insured in the daily management of policies.
- Process renewals in coordination with Producer according to agency procedures
- Complete new / renewal applications in coordination with Producer and Client
- Prepare summaries of insurance schedules and proposals as needed.
- Orders and issues binders certificates evidences policies and other related items; verify their accuracy; invoice and transact prepare client documents and policy binders (electronic and/or paper).
- Review and issue requests for Certificates or Evidence of Insurance insuring contractual and policy compliance.
- Works with Clients Producers and Carriers to facilitate policy change requests obtaining the information needed for processing verify for accuracy facilitate any corrections invoice and transact.
- Review carrier audits of policies; verify accuracy and facilitate corrections as needed between the client and carrier.
- Processes incoming mail and phone requests responding promptly and appropriately.
- Uses agency credit and collection policy in invoicing and pursuing prompt payments request cancellations from the carrier according to agency standards.
- Accurately maintains the client account in Applied EPIC per procedures.
- Accompany the Producer on prospect and client meetings as needed.
- Other duties may be assigned.
Qualifications and Requirements:
- 3 years of experience in similar role
- Current Property Casualty Agents License
- Knowledge of insurance products and usages.
- Knowledge of insurance markets rating and underwriting procedures.
- Familiarity with computer and word processing programs.
- Experience with Applied EPIC or similar agency management system preferred.
- College degree preferred.
- Sets priorities and manages workflow to ensure efficient timely and accurate processing of transactions and other responsibilities.
- Maintains a cordial and effective relationship with clients coworkers carriers vendors and other business contacts.
- Keeps informed regarding industry information new product information legislation coverages and technology to continuously improve knowledge performance and maintain required licenses.
- Interacts with others effectively by utilizing good communications skills cooperating purposefully and providing information and guidance as needed to achieve the business goals of the agency.
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Required Experience:
Manager