Call Center Associate

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits valuable resources ongoing mentorship and leadership programs for all types of jobs and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

Comprehensive health benefits that start day 1

Student Loan Repayment Assistance & Reimbursement Programs

Familyfocused benefits

Wellness incentives

Ongoing mentorship development leadership more

6:30am 7:00p / Part Time / 24hrs

JOB DESCRIPTION:

• Takes calls from patients and/or patient families for menu requests and utilizes room service diet software to process order.
• Proactively guides the patient or patient family member in a positive manner through the ordering process making suggestions as needed.
• Processes new diet orders transfers and discharges.
• Processes menu orders for patients who can not place orders by phone or who have a preselected menu order.
• Identifies and calls patients who have not ordered their meal and either facilitates the meal order or documents the reason for meal refusal.
• Identifies patient food preferences and enters them into room service software.
• Redirects calls if unable to handle a question.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent preferred.
• 1 year of call center work experience or related customer service experience. Additional experience in food service hospitality or customer service preferred.
• Demonstrated skills in customer service critical thinking problem solving and written and verbal communication.
• Ability to make sound judgments while quickly processing information.
• Proficient computer and webbased software skills including the ability to adapt to regular changes in software programs and processes.
• Knowledge of modified diets preferred.
• Ability to read write speak and communicate in English.
• Ability to follow and give oral and written instructions.
• Ability to clearly and pleasantly communicate with patients patient family members hospital personnel and coworkers.

PHYSICAL REQUIREMENTS (Medium): 2050 lbs; 033 of the work day (occasionally); 1125 lbs 3466 of the workday (frequently); 0110 lbs 67100 of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking Occasional sitting Close eye work (computers typing reading writing) Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Bloodborne pathogen exposure Biohazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock Floor Surfaces Hot/Cold Temperatures Indoor/Outdoor conditions Latex Lighting Patient care/handling injuries Radiation Shift work Travel may be required. Use of personal protective equipment including respirators environmental conditions may vary depending on assigned work area and work tasks.

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.