Call Intake Specialist
Call Intake Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Clean Harbors is seeking anCall Intake Specialist- (Duty Operator) to join our safety conscious team in Jacksonville FL.. This role will be responsible for answering and triaging incoming calls related to environmental emergencies and incidents. This role is the first point of contact in the response process and requires accuracy urgency and professionalism in collecting critical information initiating documentation and communicating with internal teams.
Clean Harbors is the leading provider of environmental energy and industrial services throughout the United States Canada Mexico and Puerto Rico. Everywhere industry meets environment Clean Harbors is on-site providing premier environmental energy and industrial services. We are solving tough problems through innovation and proven methodology come be part of the solution with us.
This is an on-site position with 8- to 10-hour shifts scheduled between 6:00 AM and 6:00 PM Monday through Friday.
Why work for Clean Harbors
- Health and Safety is our #1 priority and we live it 3-6-5!
- Competitive wages up to $20-$30/p/h
- Comprehensive health benefits coverage after 30 days of full-time employment
- Group 401K with company matching component
- Opportunities for growth and development for all the stages of your career
- Generous paid time off company paid training and tuition reimbursement
- Positive and safe work environments
Responsibilities
- Answer high-volume emergency and non-emergency calls in a timely professional and courteous manner.
- Accurately document incident details into the ALERTS system ensuring all required fields are completed.
- Promptly escalate calls to the appropriate Operations Manager or internal team based on event type and urgency.
- Maintain real-time updates and communications on active calls until they are transitioned to a dispatch or project team.
- Ensure clarity and accuracy in relaying information from callers including location incident description materials involved and any immediate threats or injuries.
- Maintain communication logs and support documentation in compliance with internal protocols and regulatory requirements.
- Communicate clearly and effectively with clients team members and regulatory agencies as directed.
- Return missed calls voicemails and emails promptly to ensure no delay in service or reporting.
- Monitor ongoing situations to update teams or clients as needed based on available information.
- Uphold confidentiality accuracy and professionalism at all times.
Qualifications
High School Diploma or GED Required
Strong computer skills with a solid proficiency in Microsoft based application
Excellent written and verbal communication skills.
Excellent interpersonal and organizational skills.
Excellent customer service skills.
Decisiveness and initiative.
Ability to work in a team environment as well as independently.
Ability to prioritize responsibilities and meet deadlines.
Ability to work with little or no supervision.
Ability to remain calm while handling a potential crisis.
Ability to work overtime as requested by management.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
