Field Quality Director Central Europe Ukraine OU mwd
Field Quality Director Central Europe Ukraine OU mwd
Posted on :
13-04-2025
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Date Posted:Country: GermanyLocation: Unternehmenszentrale (HQ) Berlin GermanyField Quality Director Central Europe Ukraine OURole introductionWe have an exciting opportunity for a Field Quality Director Central Europe Ukraine OU. This position will provide overall leadership and support to the Central Europe Ukraine OU for the Quality function aligning with regional strategy while focusing on Quality objectives. This role will drive operational excellence from OU to the OT ensuring alignment on KPIs. Additionally this leadership role will work with and support multiple OAs with the goal of achieving OU Field Quality objectives and leading field service projects at the OU level for field quality performance improvement position will report to the EMEA Field Quality Senior Director and will supervise Field Quality leaders at the a Field Quality Director Central Europe on a typical day you will:Responsible for OU callback reduction efforts and deployment of best practices across OU through triage callback data analysis Root cause analysis (RRCA) supporting lifetime component management with empirical data from field coordination with Otis Role and FOD to reduce callback time and development of with field service to improve quality of Installation ProcessResponsible for FTB management by focusing on the timely provision of FTB data with the goal of reducing the Identification phase to a minimumSupport and understand the Cancellation and Customer ExperienceUnderstand customer experience by leveraging data such as KPIs (customer satisfaction cancellation rate rebel units and T1 time).Support analysis by applying the Continuous Improvement tools to drive action plansParticipate on Product Safety investigation and work closely with regional team achieving planned PASS closing ratioFollow up PUI completion plans and labor cost with OAs with the goal to reach or exceed annual targetsDevelop talent and capabilities within the Central Europe Ukraine OU Field Quality organization Lead resolution of customer and major field quality issues across the OU including coordinating crossfunctional teams to drive root cause analysis or escalating when in internal customer board meetings with product team to support the prioritization of quality improvement programs. What you will need to be successful:Bachelors degree in quality business engineering or related field or equivalent experienceMinimum of 5 years of experience in field quality field & safety sales and/or field operations Continuous improvement experience preferredFluent English speakerNative German speakerExcellent interpersonal and communication skills with the ability to manage and lead by agility to navigate in complex organizations to adapt to change and to solve complex mindset What we offer:A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program and Educational Assistance SchemeA culture which encourages innovative ideas and appreciates our talent is the key to our successApply today to join us and build whats next! If you live in a city chances are we will give you a lift or play a role in keeping you moving every day. Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio. You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fastmoving highperformance company. When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge. We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs. Today our focus more than ever is on people. As a global peoplepowered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability please contact us at Policy and Terms:Click on this link to read the Policy and Terms
Required Experience:
Director
Employment Type
Full-Time
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