BPO Quality Assurance Team Lead - Clark, Pampanga
BPO Quality Assurance Team Lead - Clark, Pampanga
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Salary Not Disclosed
1 Vacancy
Job Description
About the Job: Quality Assurance Team Lead (Clark) Onsite
Requirements:
- QA Team lead background/experience
- Positions at this level are expected to significantly improve the day-to-day activities/processes.
- Manages and oversees the implementation of short-term activities within the team.
- Decisions are of an operational nature within a defined scope.
- Positions on this level deliver their share of professional responsibilities focusing on professional excellence.
- Typically manages a team of individual contributor co-workers.
Responsibilities:
- Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g. email chat) for accuracy and adherence to quality standards.
- Documents quality issues and performance measures for management review.
- Provides information to assist in the feedback and formal education process of individuals on the phone.
- Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates.
- Executes specialized projects and activities and typically works according to set principles.
- Usually generates and initiates own workload and doesnt need instructions or guidelines.
- Might supervise the work of less experienced professionals providing professional expertise and taking responsibility for the end-product.
Employment Type
Full Time
