Senior Rooms Operations Manager
Senior Rooms Operations Manager
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$ 71000 - 107000
1 Vacancy
Job Description
JOB SUMMARY
Manages the of all operations in the rooms area departments Office Engineering/MaintenanceHousekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the guest services front desk housekeeping or related professional area.
OR
2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the guest services front desk housekeeping or related professional area.
CORE WORK ACTIVITIES
Leading Room Operations Team
Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
Manages the of all operations in the rooms area departments (e.g. Front Office Engineering/Maintenance Housekeeping) and manages staff.
Leads specific team while assisting with meeting or exceeding property goals.
Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service.
Understands employee and guest satisfaction results and developis action plans to attack needed areas and expand on strengths.
Sets clear expectations with the General Manager for the team.
Verifies that the team has the capabilities to meet expectations.
Leads by example demonstrating selfconfidence energy and enthusiasm.
Assists employees in understanding guests everchanging needs and expectations and exceeding them.
Managing Property Rooms Operations Function(s)
Follows property specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms comment cards and guest letters.
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees.
Meets semiannually with staff on a onetoone basis.
Schedules the team against guest and hours/occupied room goals.
Monitors compliance with standards and procedures.
Performs hourly job functions as needed.
Providing Exceptional Customer Service
Provides excellent customer service by being readily available/approachable for all guests.
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Takes proactive approaches when dealing with guest concerns.
Extends professionalism and courtesy to guests at all times.
Responds timely to customer service department request.
Verifies all team members meet or exceed all hospitality requirements.
Managing Profitability
Performs required annual Quality audit with General Manager (GM) & Regional Director (RD).
Verifies that a viable key control program is in place.
Reviews financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Conducting Human Resources Activities
Interviews and assists in making hiring decisions.
Promotes both Guarantee of Fair Treatment and Open Door policies.
Verifies that orientations for new team members are thorough and completed in a timely fashion.
The salary range for this position is $71000 to $107000 annually.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Notification to Applicants: Delta Hotels Thunder Bay takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act 2005 the Accessibility for Manitobans Act and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting our online application or an interview please callor email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Required Experience:
Manager
Employment Type
Full-Time
