Sales Support Associate II22-30hrs

Coach is a leading design house of modern luxury accessories and lifestyle collections with a longstanding reputation built on quality craftsmanship. Defined by a freespirited allAmerican attitude the brand approaches design with a modern vision reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio a global house of brands powered by optimism innovation and inclusivity.

The Sales Support Associate role is an integral part of the stores overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly efficient interactions at our cash wrap and a wellmaintained sales floor. Accurate and effective work supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Sample of tasks required of role:

CASH WRAP:

• Represent Coach brand appropriately
• Create lasting impression by genuinely thanking customer and provide reason to return
• Maintain cash and POS media accurately and in compliance with Coach policy
• Suggest multiple addons and sell gift cards
• Maintain cash wrap organization and cleanliness
• Maintain accuracy when operating POS
• Conduct email/name capture where permitted by law
• Read cues and determine customers needs
• Interact genuinely and naturally with the customer
• Greeting the customer with a smile and with eye contact and offering your name

STOCKROOM / WAREHOUSE:

• Maintain Company Loss Prevention standards
• Participate in store physical inventory counts as scheduled
• Prepare and conduct regular cycle counts as directed
• Manage stock levels/product ownership in backofhouse and sales floor
• Shift/organize product in the stockroom; react to sell through and make room for new product
• Organize and clean stock room daily; to include offsite / remote warehouse as applicable
• Process shipment/transfers according to Coach standards and timeframes
• Communicate all discrepancies to Store Management
• Scan cartons/transfers verifying store information is correct
• Notify Store Management when new product arrives
• Receive shipment and transfers

SALES FLOOR:

• Upkeep housekeeping standards
• Respond to customer requests confidently; partner with sales team or Store Management when needed
• Effectively communicate information pertaining to price points features/benefits color and stock availability to multiple customers
• Support sales floor activities as directed
• React to sell through and execute visual merchandising needs.
• Replenish sales floor/assigned zone
• Regularly analyze sales floor to assess replenishment needs

Competencies required:

• Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.

• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.

• Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and valueadded in brainstorming settings.

• Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably.

• Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.

• Perseverance: Pursues everything with energy drive and a need to finish. Seldom gives up on anything before finishing especially in the face of resistance or setbacks.

• Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesnt have to finish things before moving on. Can comfortably handle risk and uncertainty.

Additional Requirements

Experience: 1 3 years of previous retail experience (cashier/stock experience sales etc. preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash register systems basic computer skills (including the ability to use iPad/laptop Mobile POS and Internet) utilize walkie talkie understand and read price and product release sheets.

Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor sales shelves and stock room; climbing bending and kneeling are required. Ability to frequently lift and carry up to 25 pounds and at times lift and carry product/cartons up to 50 pounds to process product shipment/transfers.

Schedule: Ability to meet Coach Scheduling & Availability Expectations including ability to work a flexible schedule including nights weekends and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving Memorial Day Christmas Eve Mothers Day etc..

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry Inc. parent company of the Coach brand is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment hiring promotion compensation transfer training discipline and termination) are based on the applicants or employees qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age sex sexual orientation gender identity or expression genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legallyrecognized protected basis prohibited by applicable law. Visit Coach at

Our Competencies for All Employees

• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottomline oriented; steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and valueadded in brainstorming settings.
• Interpersonal Savvy: Relates well to all kinds of people up down and sideways inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even hightension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Perseverance: Pursues everything with energy drive and a need to finish; seldom gives up before finishing especially in the face of resistance or setbacks.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isnt upset when things are up in the air; doesnt have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Building Effective Teams: Blends people into teams when needed; creates strong moraleand spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
• Managerial Courage: Doesnt hold back anything that needs to be said; provides current direct complete and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment hiring promotion compensation transfer training discipline and termination) are based on the applicants or employees qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legallyrecognized protected basis prohibited by applicable law. Visit Coach at .