Customer Support Specialist
Customer Support Specialist
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Job Description
Job Description
We are looking for a Customer Support Specialist to join our team in Dallas TX. This role is responsible for providing high-quality support to customers by addressing inquiries resolving issues and ensuring a seamless service experience. The ideal candidate will be proactive organized and committed to delivering excellent customer care.
Responsibilities
Respond to customer inquiries via phone email and internal systems in a timely and professional manner
Troubleshoot product and service issues providing clear and accurate solutions
Maintain detailed records of customer interactions and actions taken
Collaborate with internal teams to escalate and resolve complex issues
Follow up with customers to ensure full resolution and satisfaction
Identify opportunities for process improvement and customer education
Meet or exceed individual performance metrics and team goals
Qualifications :
Qualifications
High school diploma or equivalent required; Associates or Bachelors degree is a plus
1 year of experience in a customer support or client-facing role
Strong verbal and written communication skills
Ability to multitask stay organized and work under pressure
Familiarity with CRM systems and customer service tools
Problem-solving mindset and customer-oriented approach
Additional Information :
Benefits
Competitive salary based on experience ($50000 - $60000 annually)
Opportunities for professional growth and internal advancement
Health dental and vision insurance
Paid time off and holiday pay
Ongoing training and development programs
Supportive team environment in a growing company
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
