Customer Advisory and Solutions Manager Senior Manager
Customer Advisory and Solutions Manager Senior Manager
Posted on :
14-04-2025
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1 Vacancy
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Job Description
Manager / Senior Manager Customer Advisory and
Solutions
35 years of experience Manager 510 years of experience Sr. Manager Mumbai
Importance of the role
The Solutions Manager is a critical role and will work closely with customers at various stages
of their lifecycle from implementation and initial value to renewals and expansions. This includes
user onboarding adoption training and advisory services. The Solutions Manager functions as our customers trusted advisor and bridges the gap between products and the ideal solution that
our customers require.
In this role you will be expected to build deep relationships with customer teams and funnel back
short and long term requirements which need to be built back into products. You will
proactively review adoption of our products by customers and work with both customer and
internal teams to increase adoption and customer retention. You will also assist Sales teams with
solutioning and technical demos to prospects and play an important role in converting prospects to
paying customers.
Ultimately you will work directly with customers to help solve their problems and ensure their
satisfaction while they are active with us. You will also work closely with cross functional teams to
ensure customer questions and concerns are addressed in a timely manner.
The ideal candidate will possess a deep understanding of open banking principles fintech industry
trends customer relationship management and solution architecture.
What will you do
In this role you will spend your time in
Client relationship management
Serve as the primary point of contact for assigned fintech and bank customers
developing a deep understanding of their business goals challenges and
requirements.
Build and maintain strong longlasting customer relationships by proactively
engaging with key stakeholders and decisionmakers.
Regularly conduct business reviews and checkins to ensure alignment between
our solutions and customer objectives.
Solution onboarding and implementation
Collaborate with the implementation team to ensure smooth onboarding and
integration of our open banking solutions into the customers existing systems
and processes.
Provide guidance to customers during the implementation phase addressing any
concerns or issues that may arise.
Customer success advocacy
Act as the voice of the customer within the organisation advocating for their
needs and requirements to internal teams including product development and
engineering.
Identify opportunities for upselling and crossselling additional features or
services that align with the customers needs.
Problem solving and issue resolution
Troubleshoot and resolve customer inquiries concerns and technical issues in a
timely manner working closely with internal teams to find effective solutions.
Escalate complex issues to appropriate teams and follow up to ensure resolution.
Training and education
Provide customers with training sessions to ensure they are proficient in using our
open banking solutions effectively.
Develop and maintain documentation tutorials and resources to facilitate
selfservice support for customers.
Customer insights and feedback
Gather and analyse customer feedback to identify trends pain points and areas
for improvement in our solutions.
Use customer insights to contribute to product enhancement discussions and
iterate on customer success strategies.
Who is the right fit for this role
Proven experience 3 years) in a customerfacing role preferably within the fintech or
banking industry.
Strong understanding of open banking principles API integration and financial
technology trends.
Excellent communication and interpersonal skills with the ability to convey technical
concepts to nontechnical audiences.
Problemsolving mindset with the ability to thrive in a fastpaced rapidly evolving
environment.
Familiarity with JIRA project management tools and solution architecture/design.
Ability to collaborate crossfunctionally and build strong relationships with both internal
and external stakeholders.
Highly organised and detailoriented with a focus on delivering exceptional customer
experiences.
Most importantly someone who can get stuff done!
Why us
We will spare no efforts to ensure that empowers you to do the most important and impactful
work of your career
Opportunity to work closely with the founding team who built and scaled public
infrastructure etc.
We care deeply about your growth. So we work hard to provide you with
A fully stocked library and unlimited book budget.
Tickets to conferences and industry events.
Learning sessions where we invite both team members and external experts to
teach you something new.
Learning and development allowance that gives access to subscriptions courses
certifications music classes and much more. Grow learn and improve with Us!
Kickass benefits including comprehensive health insurance for you and your family
personal accident and term life insurance access to mental health counsellors
extraordinary coffee and a beautiful office with lots of solid wood and natural light.
We work hard to make sure our team is diverse and varied. We interview and hire purely
on merit skill and competence everything else is irrelevant.
Our core DNA
Our culture code How We Move defines the behaviours we expect from our people. When you
display any of the six culture code elements you demonstrate Every Day is Game Day . The six
elements of our culture code
Take the shot: You decide fast and deliver right.
Sign your work like an artist: You master what you do and take pride in it.
Be the sherpa: You lead your crew on every expedition.
Be the CEO of what you do: You own it and make things happen.
Care with tough love: You empower others with trust respect and openness.
Own tomorrow: You innovate for the customer and beyond.
Join us if you want to be part of a company that s building infrastructure that will directly impact
financial inclusion and improve millions of lives. No cashbacks no growthhacks no gimmicks. Just
an audacious mission and an obsession with craftsmanship in code.
open banking principles,jira,interpersonal skills,customer,problem-solving,project management,api integration,financial technology trends,product management,communication,solution architecture,api,customer relationship management
Employment Type
Full Time
Key Skills
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