Head of Listen to Families London

Be the voice that drives change. Be the bridge between families and prison healthcare.

For too long families and carers have been shut out of the prison healthcare system unable to support their loved ones when they need it most. Yet their knowledge experience and insight are invaluable. When families are involved outcomes improvefor prisoners families the NHS and the criminal justice system as a whole.

Thats where Listen to Families London comes in. This groundbreaking project commissioned by NHS London is transforming how prison healthcare services engage with families and carers. Over the past two years weve gathered the voices of more than 1500 people ensuring their experiences shape better healthcare in prisons.

The Role: Champion Lived Experience Drive Real Change

We are looking for an inspiring individual to take this pioneering initiative to the next level. This is a rare opportunity to work at the intersection of healthcare justice and lived experienceensuring that families and carers are not just heard but listened to.

You will lead a dynamic project that operates in a quarterly cycle of listening feedback and actionworking directly with families NHS teams prison services and policymakers to make real lasting improvements in prison healthcare.

At the heart of this project is our Family Teama group of people with lived experience of supporting loved ones in prison. You will ensure their voices remain central to everything we do consulting and involving them at every stage.

What Were Looking For

We need a strategic thinker a powerful communicator and a fearless advocate. Youll have:

1. Experience leading service user involvement or public voice programmes.
2. A deep understanding of the criminal justice system prison healthcare or both.
3. The ability to engage with families from diverse backgroundsunderstanding their struggles frustrations and hopes.
4. Confidence to work at a senior level influencing NHS decisionmakers and challenging the system where necessary.
5. We strongly encourage applications from people with lived experiencewhether youve had a family member in prison or have been in prison yourself.

Why This Role Matters

This is more than just a jobits an opportunity to challenge influence and change the way prison healthcare services work. If you are passionate about amplifying the voices of families breaking down barriers and creating a more just and compassionate system we want to hear from you.

Join us. Be the voice that makes a difference. Apply today.

Organisation:

Pact is a highly respected independent charity working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoners children and families to prisoners and those who have resettled back into the community. Our work is founded on core values the first of which is a belief in the innate dignity of every human being and our work focusses on human relationships family and community. We are committed to achieving high standards of quality in all that we do.

What we offer:

Pact offers a range of benefits including a free advice information and counselling service contributory pension corporate eye care scheme cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

How to apply:

If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the apply now button.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6month probationary period verification of identity and proven right to work in the UK satisfactory references from previous employers covering a 3year period declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment) Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgments may affect your ability to be successfully vetted to work in a prison.

Required Experience:

Director