Head of Operational Governance

Were recruiting for a Head of Operational Governance to join us. In this role you will provide governance services including monitoring controlling reporting and management of risk across Legal & General Home Finance (LGHF).

You will also provide advice guidance challenge and support to the senior team across the business area and work with line management in the identification management reporting and mitigation of risk to meet regulatory and Group requirements.

What youll be doing:

• Implementing effective governance frameworks ensuring that business practices have the appropriate risk mitigation controls embedded and ensuring that the governance frameworks reflect L&G Groups policies and standards and are within regulatory requirements
• Reporting in line with the LGHF and the L&G Group risk management framework to provide assurance that regulatory responsibilities are fully understood and that any non-compliance / limitations are captured reported on and that plans are put in place to address these
• Leading and developing the business oversight function including the complaints function identifying areas of concerns or trends and using the insight gained to enhance business processes drive resolution reduce risk and deliver great customer outcomes
• Assuming responsibility for the management and oversight of data privacy and data quality across LGHF working closely with the L&G Data Protection Officer
• Working collaboratively with the Operations Director Retail Annuities & Home Finance to ensure that the Operations team are meeting the governance requirements including the expectations of LGHFs funder
• Acting as primary contact for second and third line review activity managing the day-to-day contact and providing oversight and direction to ensure actions that result from such activities are appropriately prioritised and completed in a timely manner
• Leading and building strong and influential relationships across the L&G Retail and L&G Group to ensure that business activities champion the fair treatment of customers comply with financial services legislation and regulation and reporting is in line with expectations

Qualifications :

Who were looking for:

• Effective written and spoken communicator at all levels with the ability to manage senior stakeholders and present at committees
• Demonstrable leadership and influencing skills across direct and virtual teams in complex organisation structures
• The ability to create good working relationships a good team player contributing ideas and putting team objectives first
• The ability to build a strong internal and external network to ensure Legal & General Home Finance are represented and to share and embed best practices
• Understanding of the mortgage market corporate governance and best practice relating to mortgage governance would be an advantage

• Understanding of the Senior Managers and Certification Regime and how to apply and manage that within a mortgage lending business would be an advantage
• Knowledge of the current issues facing the industry including competitor knowledge regulatory direction and Government strategy would be an advantage
• Develop knowledge of Legal & Generals corporate structure and corporate governance arrangements.
• Develop knowledge of governance and compliance reporting arrangements in Legal & General including key committees.

• An in-depth knowledge of business risk management and assurance policy practice and procedures.
• The role holder will have proven capability to co-ordinate influence and challenge senior stakeholders to achieve delivery of time-specific and demanding timetables and external process.

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer both for our own products and at a range of high street stores and online
• In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

No

Employment Type :

Full-time