Application Support Engineer
Application Support Engineer
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1 Vacancy
Job Description
The Application Support Engineer for process gas and laser analysers provides global world class support to all Emerson customers throughout the product lifecycle. With minimal mentorship and direction this role will work with the Emerson sales channel to promote sell and support products with a strong focus on technical and commercial customer communication. Working as part of the Application Engineering Team whose aim is to provide the highest standards of customer care in accordance with Emersons Think Customer principles!
In This Role Your Responsibilities Will Be:
- Sales Support: Assist the sales team in presales activities ensuring that technical requirements and customer needs are accurately understood and addressed.
- Product Expertise: Provide indepth technical knowledge of process gas and laser analyser products including their features specifications and applications to support customer inquiries and sales efforts.
- Training & Support: Provide technical training to sales offices on the accurate selection of analyzer options analyzer specifications applications and calculation of Intercompany pricing.
- Solution Configuration: Work closely with sales offices to configure tailored gas analysis solutions that meet their specific requirements and regulatory needs.
- Market Insights: Stay updated on industry trends product developments and competitor offerings to provide relevant market intelligence and assist in product positioning.
Who You Are:
A technically skilled professional with tightknit collaboration and communication abilities. Ability to demonstrate a proactive approach and consistently seek innovative solutions and adapt easily to different audiences. Your organizational skills and attention to detail ensure precise and efficient project . You excel in fastpaced settings and approach challenges with a positive attitude!
For This Role You Will Need:
- Bachelors degree or equivalent experience in engineering chemistry or related scientific field.
- Knowledge of gas analysis technologies and measuring principles.
- Excellent communication and social skills with the ability to explain sophisticated technical concepts to nontechnical customers.
- Strong problemsolving skills and keen attention to detail.
- Proficiency with Microsoft Office Suite (Word Excel). Knowledge of CRM systems a bonus.
Preferred Qualifications that Set You Apart:
- Experience working with gas analysis equipment and/or 23 years of experience in a technical support or sales support role preferably within the gas analysis or instrumentation industry.
- Knowledge of spectroscopic techniques including IR and UVVis and familiarity with safety standards and regulations related to gas analysis (e.g. ISO ATEX .
Our Culture & Commitment to You:
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business result.
Employment Type
Full-Time
