IT Support Engineer (Level 2) | ZR_23081_JOB
IT Support Engineer (Level 2) | ZR_23081_JOB
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68000 - 68000
1 Vacancy
Job Description
This is a remote position.
Schedule:
Work Schedule: 40 hours a week Monday to Friday 9am 6pm
Client Overview
Join a forwardthinking Londonbased Managed Service Provider that s revolutionizing IT support for ambitious small and mediumsized businesses. As a trusted technology partner we deliver comprehensive IT solutions that keep our clients businesses running smoothly. Our growing portfolio includes cuttingedge network infrastructure cloud services and enterprisegrade support solutions for companies across the greater London area.
Job Description
Step into a dynamic role where you ll leverage your technical expertise to support and empower businesses across London. As an IT Support Engineer you ll be at the heart of our operation using advanced remote management tools to deliver proactive solutions and responsive support. This position offers the perfect blend of technical challenge and client interaction allowing you to grow your skills across multiple technology stacks while working independently in a modern remotefirst environment. You ll have the opportunity to handle everything from complex network configurations to cloudbased solutions making every day different and engaging.
Responsibilities
- Deliver expertlevel technical support for Windows 10 11 and OSX environments ensuring optimal system performance
- Manage and optimize Microsoft 365 ecosystems including troubleshooting user administration and security maintenance
- Utilize advanced remote management tools to proactively monitor and maintain client systems
- Execute and automate system administration tasks using commandline interfaces across multiple operating systems
- Provide strategic network support and troubleshooting for businesscritical infrastructure
- Handle client communications professionally through various channels including voice video and messaging platforms
- Participate in daily coordination meetings to ensure seamless service delivery
- Manage and resolve technical support tickets independently while maintaining high client satisfaction
- Support network and infrastructure installations by providing remote expertise
- Document solutions and maintain knowledge base for continuous service improvement
Requirements
- 5 years of demonstrated technical support experience in a professional IT environment
- Proven expertise in Windows 10 11 and OSX operating systems
- Strong understanding of Microsoft 365 applications and administration
- Practical knowledge of networking fundamentals and troubleshooting
- Experience with remote management tools and remote support delivery
- Basic Linux knowledge and commandline proficiency
- Excellent English communication skills with ability to explain technical concepts clearly
- Strong problemsolving abilities and analytical mindset
- Professional approach to client interactions and service delivery
- Reliable home office setup with highspeed internet connection
- Ability to work independently while maintaining strong team communication
- Adaptability to new technologies and eagerness to learn
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Employment Type
Full Time
