Customer Success Partner

Position Description:

Join our Government Solutions Team to help drive the market share growth of our public sector solutions. CGI is providing ERP solutions to State and Local Government clientele you will enjoy the benefits of being a CGI Partner be challenged in your workplace and will align yourself with interesting and strategic work.

CGI is Seeking an experienced Customer Success Director to join our team. Advantage Customer Success Partners (CSPs) builds strong client relationships to promote full product adoption increasing value realization and product satisfaction. CSPs proactively manage and build relationships with client leaders serving as a trusted advisor ensuring a positive experience and success with our products and services. CSPs work with clients to understand their business priorities and challenges and collaborate on a roadmap to guide them on evolving offerings system optimization and best practices. CSPs play a key role within the Advantage program sharing insight gained from clients directly back to our product team ensuring that future updates address public sector challenges

Your future duties and responsibilities:

Anticipate client needs and act in a proactive manner to identify trends spot risks and identify growth opportunities
Develop and implement strategies to maximize customer satisfaction and growth
Work in close collaboration with internal teams to ensure outstanding customer experience
Establish and maintain regular client interaction and business planning sessions
In coordination with other relevant Advantage teams leads the development of resources for customer enablement (customer onboarding materials quick start guides best practices playbooks webinars and live Q&A sessions)
Maintain a thorough understanding of customer needs challenges and priorities
Stay informed about Advantage products features and industry trends in order to provide expert guidance to clients
Monitor and report on client performance metrics and customer feedback
Responsible for internal review and reporting of client health.

Required qualifications to be successful in this role:

Minimum of 1015 years working with strategic clients and executive level client leadership
Strong executive presence and presentation skills including exceptional verbal and written communication skills
Proven ability to develop and maintain strong relationships with senior and executive level leaders
Knowledge and experience working with state and local government
Confident selfmotivated team player capable of working independently
Customerfocused mindset and proactive approach to identifying and solving customer issues
Ability to learn and explain technical and product related information
Ability to travel as needed
Experience with ERP solutions is highly preferred
Experience/knowledge with Advantage ERP solution preferred
Negotiation: Strong negotiation and dealmaking skills to reach a fair deal
Strategic thinking: Ability to think strategically and execute methodically
Analytical skills: Strong analytical skills with the ability to track and measure partnership performance
Problemsolving: Problemsolving skills to assess situations and generate effective solutions
Selfstarter: Knows how to breakdown ambiguous problems into executable steps.
Excellent Communicator: Strong verbal and written communication including excellent
presentation skills.
Excellent interpersonal skills with the ability to build rapport with a variety of groups.
Bachelor s degree



CGI anticipates accepting applications through April 21 2025.

*CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $108600 $209800.

At CGI we call our professionals members to reinforce that all who join our team are as owners empowered to participate in the challenges and rewards that come from building a worldclass company.

CGI s benefits include:
Competitive base salaries
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollarfordollar contributions made by eligible employees up to a maximum for their job category.
401(k) Plan and Profit Participation for eligible members
Generous holidays vacation and sick leave plans
Comprehensive insurance plans that include among other benefits medical dental vision life disability outofcounty emergency coverage in all countries of employment.
Backup childcare Pet insurance a Member Assistance Program a 529 college savings program a personal financial management tool lifestyle management programs and more.


#LIKB5

Skills:

• Customer Experience Management

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.