Client Relations Associate Business Setup
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Salary Not Disclosed
1 Vacancy
Job Description
Roles and Responsibilities
Client Management
Act as the main point of contact for clients ensuring a smooth and professional expansion journey.
Provide worldclass customer service offering clear consistent and proactive communication.
Track client progress perform regular followups and address issues swiftly to maintain high satisfaction levels.
Schedule and facilitate General Managers (GMs) visits to Riyadh for visarelated activities.
Support corporate bank account opening by acting as the liaison between GMs and banks.
Issue Iqamas for GMs and assist with compliancerelated activities.
Offer timely and relevant advice to managers and clients regarding changes in ministry regulations and processes.
Promote AstroLabs other business growth services including HR PRO and GRO services to support client operations postsetup.
Build and maintain strong relationships with key service providers (banks health insurance brokers travel agencies etc. to enhance service delivery.
Onground Operations
Accompany GMs to government entities such as the Ministry of Commerce (MoC) Ministry of Labor (MoL) Ministry of Investment (MISA) and Chamber of Commerce (CoC).
Guide GMs through medical testing processes and assist with selecting health insurance plans.
Provide live ontheground support during critical steps of the setup process ensuring timely completion of all activities.
Build strong relationships with relevant stakeholders and partners.
Investigate and prepare documentation on new government processes offering timely updates to clients and internal teams.
Follow up with relevant stakeholders and partners if needed to ensure a smooth client expansion journey.
Operations & Compliance
Issuing company incorporation documents including MISA AoA and CR.
Register companies with key government portals including GOSI MoL National Address Qiwa and Mudad.
Manage and update government portals on behalf of clients ensuring compliance and accuracy in all submissions.
Handle document notarization and attestation at MoFA SBC and MoJ.
Conduct frequent visits to the Ministry of Labor to submit client documents and follow up on pending approvals.
Monitor and report on ministry updates that may impact company setup and compliance requirements.
Tracking and reporting progress on a daily basis.
Product Development & Continuous Improvement
Continuously identify new services and valueadded offerings that can enhance the client experience at AstroLabs.
Investigate and document process updates from ministries ensuring internal teams are always informed.
Propose operational improvements to streamline the setup process and improve service efficiency.
Qualifications :
Job requirements
23 years of experience in a client facing role.
Holds a Saudi Drivers license and has a personal car.
Exceptional communication skills in English and Arabic.
Ability to manage multiple priorities with a clientfirst mindset.
A deep understanding of client needs and the Saudi business setup process.
Strong organizational skills with the ability to adapt to dynamic workflows.
A collaborative team player who thrives in a fastpaced highgrowth environment.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
