Director eDiscovery Cloud Services PM 45559
Director eDiscovery Cloud Services PM 45559
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Job Description
OPENTEXT
OpenText is a global leader in information management where innovation creativity and collaboration are the key components of our corporate culture. As a member of our team you will have the opportunity to partner with the most highly regarded companies in the world tackle complex issues and contribute to projects that shape the future of digitaltransformation.
The Opportunity:
We are seeking a highly skilled and energetic Director of eDiscovery Cloud Services to lead our UK and Europe based team.
Your impact
The successful candidate will manage a group of professionals and lead by example in the delivery of exceptional eDiscovery services to highvalue customers fostering repeat business and longterm partnerships. The Director will build strong relationships with key customer contacts and develop resilient partnerships with internal teams including Forensics Managed Review Sales Product Management Customer Support and Operations. This position reports to the Senior Director of eDiscovery Services.
What the role offers
- Provide direction and support to the department aligning with the companys initiatives and objectives and motivate staff to achieve high levels of success.
- Develop and maintain strong relationships with key customer contacts ensuring longterm partnerships and customer satisfaction.
- Oversee project management account management litigation support and consulting services for assigned highvalue accounts both directly and through team efforts.
- Work closely with other managers project managers technical project managers data analysts consultants and account managers to ensure cohesive service delivery.
- Demonstrate a sense of urgency and ownership in addressing customer concerns collaborating with other departments as necessary to achieve satisfactory outcomes.
- Provide training to direct reports and act as a resource to customers when appropriate ensuring they are wellinformed and supported.
- Directly manage delivery managers and staff including conducting performance reviews making recommendations for promotions or raises awarding bonuses hiring staff and taking disciplinary actions when necessary.
What you need to succeed
- eDiscovery experience is a prerequisite.
- Leadership: Demonstrates commitment through effective leadership fostering trust and influencing positive outcomes.
- Market Knowledge: Develops and maintains a thorough understanding of the eDiscovery marketplace serving as an expert on corporate e
- Bachelors degree or equivalent from an accredited university (e.g. LLB BSc MSc MBA).
- Management Experience: At least five years of direct staff management experience.
- Technical Knowledge: Deep knowledge of the litigation lifecycle Electronic Discovery Reference Model (EDRM) litigation document review workflows complex searches related to litigation Technology Assisted Review (TAR) and Continuous Active Learning (CAL).
- Software Proficiency: Extensive experience using advanced eDiscovery software applications; familiarity with OpenTexts suite of eDiscovery solutions is highly advantageous.
OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone regardless of culture national origin race color gender gender identification sexual orientation family status age veteran status disability religion or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process please contact us at .Our proactive approach fosters collaboration innovation and personal growth enriching OpenTexts vibrant workplace.
Required Experience:
Director
Employment Type
Full Time
