Director Specialty Services

Directs the daily operations of assigned specialty services including services involving physicians and advance practice providers. Directs financial analysis and management and long/short term strategic planning. Supports the overall mission and strategic direction of Memorial Health System. Ensure the vision values and strategic plan are cascaded throughout the organization to achieve desired business outcomes. Embodies the Memorial Health Values of Safety Integrity Quality and Stewardship that support our mission and vision.

Education:

Bachelors degree in Health Business Administration or related field required. Masters degree preferred.

Licensure/Certification/Registry:

Lean Six Sigma Green Belt preferred.

Experience:

Minimum of four years relevant healthcare leadership experience with at least one year occurring in clinical setting required.

Other Knowledge/Skills/Abilities:

Achievement Orientation: Possesses a concern for surpassing a standard of excellence either by striving for improvement of ones own performance outperforming others or by setting goals to achieve something that has not been previously done.

Change Leadership: Ability to energize stakeholders and sustain their commitment to changes in approaches processes and strategies.

Communication: Ability to use written and spoken communication in formal and informal situations to convey meaning build shared understanding and productively move agendas forward.

Impact and Influence: Ability to persuade convince influence or impress others in order to get them to go along with or to support ones opinion or position; able to understand others interests and motivations in order to have a specific impact effect or impression on them and/or convince them to take a specific course of action.

Project Management: Ability to plan execute and oversee a multiyear project involving significant resources scope and impact to meet unique goals and objectives.

1. Builds and maintains a cohesive leadership team. Provide leadership direction and support for assigned members of the team including onboarding of new team members monthly updates triaging of work appropriate staffing level expectations setting resource allocation and follow through of assignments. Interprets polices objectives and operational procedures and represents them in a positive manner.

1. Coaches and develops team members to their fullest potential providing educational and developmental opportunities as needed. Equips employees to fully utilize the time talent technology and resources available to them to ensure maximum effectiveness and efficiency. Evaluates the performance of team members.

1. Manages large and smallscale projects. Exercises good project management discipline and rigor in managing tasks deliverables and needed resources. Completes projects within prescribed timeline and budget. Ensures all scope changes are evaluated communicated and approved by the appropriate parties prior to implementation. Evaluates implementations and makes adjustments accordingly.

1. Builds trust and fosters collaboration and communication with physicians and advance practice providers to ensure quality patient care and services are provided. Meets regularly with providers to encourage open communication request input and provide feedback; prepares agenda and presides over meetings.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety Courtesy Quality and Efficiency that support our mission vision and values:

• SAFETY: Prevent Harm I put safety first in everything I do. I take action to ensure the safety of others.

• COURTESY: Serve Others I treat others with dignity and respect. I project a professional image and positive attitude.

• QUALITY: Improve Outcomes I continually advance my knowledge skills and performance. I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste I use time and resources wisely. I prevent defects and delays.

1. Directs and oversees the daily monitoring of compliance issues in assigned sites. Investigates and if warranted applies appropriate disciplinary action to individual(s) who fail to follow compliance guidelines. Consults with Administrator Specialty Services and Medical Director(s) on all issues related to physician noncompliance.

1. Communicates to staff updates in health care trends and compliance standards including but not limited to: 1 Governmental regulations and requirements; 2 Risk Management Guidelines; and 3 Coding and Documentation requirements.

1. Serves as liaison between assigned clinics and external agencies.

1. Reviews and analyzes the financial status of the assigned specialty services including vendor relationships overhead assessments and general financial reporting such as balance sheets and profit and loss statements.

1. Works with management providers and staff to achieve patient satisfaction initiatives and desired business outcomes.

1. Collaborates with finance department prepares and implements budgets. Recommends funding based upon thorough knowledge of policies costs and operating procedures. Reviews needs and recommends capital expenditures.

1. Monitors and controls clinic expenditures within budget. Approves invoices for payment per accounts payable policy.

1. Coordinates the upkeep and maintenance of building grounds facilities and equipment in a manner consistent with the highest standards of safety sanitation efficiency and appearance.

1. Maintains strict confidentiality concerning all correspondence and job related activities.

1. Maintains professional growth and development through continuing education seminars workshops and professional affiliations.

1. Travel to different sites as needed to oversee the daily operations of each specialty area.

1. Perform other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.