Performance Manager

Description

• Maximize Financial Results
• Preserve and Protect the Property to the Owners Standards
• Anticipate and Proactively Execute with Controlled Urgency
• Deliver Superior Customer Experience

• Leads manages and holds accountable (LMA) directs and develops assigned communities Performance Management Sales and Service teams
• Facilitate meetings and maintain communications/relationships with clients vendors and internal team members
• Coordinate Performance Management functions for community renovations or new management accounts
• Provide prompt and superior customer service to all residents prospective residents visitors and vendors
• Assist in the performance of due diligence for prospective acquisitions
• Serve as a hiring manager and participates in interviews hiring decisions onboarding and oversees direct teams performance including employee development. Also participates with development of people leader and team member level training programs

• Oversees marketing leasing campaigns and renewal programs as directed by company standards
• Coordinates and manages the resolution of all resident related customer service issues and when necessary meets directly with residents to resolve issues
• Oversees property and resident files general leasing and renewal activities and rent collection
• Oversees the development of property operating budgets and strategic planning for assigned communities. Monitors all purchases and expenses to ensure cost effectiveness and that communities operate within approved budgets
• Reviews weekly operating reports financial statements and payables to ensure financial performance goals are attained. Submits routine and requested reports on matters pertaining to the operational forecasts and financial performance of the property site appearance property audits and marketing or traffic related activities
• Suggests all plans and promotions involving rent increases lease terms and concessions and reviews with property manager(s)

• Reviews and approves submitted paperwork from field operations including but not limited to hours worked by team members purchase orders contracts and purchase card transitions
• Create individual development plans for themselves and their respective team members
• Continuously recommend develop and execute additional training for Performance Management team members to benefit the apartment communities proactively and on an as needed basis
• Ensures compliance with property condition and quality standards
• Ensure team completes work in accordance with all rental regulatory and contractual agreements along with all company policies/procedures and governmental compliance requirements
• Works in conjunction with the Service Manager to implement and execute a preventative maintenance program to ensure structural physical appearance equipment and safety issues are addressed and corrective actions are immediately implemented if needed
• Coordinate with construction warranty quality assurance and renovations departments to identify capital improvement projects for all apartments and ensure proper funds are budgeted
• Performs other related duties as required and assigned

• Work requires a strong sense of responsibility ownership and accountability
• Work requires strong knowledge to adhere to applicable federal state and city regulations involving Fair Housing health and safety policies and procedures and other aspects of residential multifamily property management
• Work requires financial analysis skills forecasting and projections skills and ability to manage operations within approved annual budget
• Work requires a detailed knowledge of the eviction process and applicable state & federal laws pertaining to it.
• Work requires the ability to work independently and in a team environment
• Work requires strong customer service skills
• Work requires strong attention to detail accuracy strong organizational multitasking planning and time management skills
• Work requires strong leadership skills and the ability to develop train and motivate others
• Work requires the ability to adhere and ensure all safety policies and procedures are followed by all
• Work requires excellent interpersonal skills including strong verbal and written communication skills
• Work requires a positive get the job done attitude
• Work requires flexibility and ability to work in a fast paced dynamic environment with changing priorities. This includes the ability to have flexibility to regularly work outside of normal business hours to meet deadlines if necessary
• Work requires a strong sense of urgency and the ability to work well under pressure emergencies and time sensitive situations
• Work requires the ability to troubleshoot problems and devise creative solutions.
• Work requires the knowledge or the ability to learn Entrata property management software in a timely manner

Work Environment: While performing the duties of this job the employee is exposed to hot or cold environments depending on the task being completed at that time. Will be exposed to all weather conditions.