Scheduling and Customer Support Coordinator
Scheduling and Customer Support Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
United Fire is looking for a highly organized and customerfocused Scheduler and Customer Support Coordinator to join our team. This role is equally responsible for scheduling route technicians who perform fire safety equipment inspections and provide frontline customer service for our counter sales.
Key Responsibilities:
Schedule and coordinate the daily routes of Fire Safety Technicians for inspections and service calls.
Optimize technician schedules to ensure efficiency and timely service.
Communicate with technicians to confirm schedules and job details.
Serve as the first point of contact for customers both in person and over the phone.
Assist walkin customers with fire extinguisher dropoffs and service requests.
Handle incoming and outgoing phone calls addressing customer questions and service needs.
Maintain accurate records of customer interactions and service appointments.
Work closely with the service department team to resolve scheduling conflicts and improve service flow.
Educate and solicit customers on all products and services available by United Fire.
Qualifications:
Proactive problemsolving abilities to address discrepancies.
Excellent organizational and timemanagement skills
Strong communication and interpersonal skills
Ability to multitask and work in a fastpaced environment
Professional and customerfocused mindset
Physical Requirements:
Ability to regularly move and carry materials weighing up to 50 lbs.
Periods of sitting at a desk and working on a computer.
Ability to stand walk stoop kneel crouch and sit.
Comfortable working within shop areas and warehouses with exposure to noise machinery and warehouse activity.
Benefits:
Health Dental Vision insurance offered.
Paid vacation sick time and 8 paid holidays
401k Safe Harbor matching after one year of employment
Supplemental insurance offered.
Employee Discounts
Paid Maternity/Paternity leave after one year of employment
Position Details:
Full time nonexempt hourly
Monday to Friday 8:00am to 5:00pm
High school diploma or equivalent required.
2 years of experience route service scheduling
2 years of experience in customer service
Strong computer skills including proficiency with scheduling software
Strong data entry skills with a high level of accuracy.
Cash handling skills
Preemployment drug screening and background check required.
Required Experience:
IC
Employment Type
Full-Time
