Customer Support Specialist with Polish
Customer Support Specialist with Polish
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Job Description
Join a top-tier Outsourcing & BPO consultancy in Lisbon and support a growing global brand by delivering high-quality customer support in Polish. This is your chance to work in a dynamic multicultural environment where accuracy and service excellence are key.
Location: Lisbon Portugal (option to work remotely)
Employment Type: Full-time
Industry: Outsourcing/BPO
Languages: Polish (C2) English (B2)
Compensation: Base salary performance-based package
Your Responsibilities:
Handle sensitive and confidential customer information professionally
Meet strict deadlines while maintaining quality and efficiency
Solve problems and provide thoughtful customer-focused solutions
Keep track of KPIs and help your team achieve service goals
Collaborate with your team and adapt to changing workloads and order volumes
Work independently with minimal supervision delivering accurate and timely results
What You Bring:
Native/fluent Polish (C2) and fluent English (B2 or higher)
Strong time management and attention to detail
Ability to make decisions independently and accurately
Proactive problem-solving with a client-first mindset
Enthusiasm for meeting KPIs and performance goals
Familiarity with SAP and back-office tools is a plus (training provided)
Discretion and comfort working in a highly confidential environment
Whats Offered:
Rotating shifts: Monday to Sunday between 07:0000:00
Remote option available from within Portugal
Competitive salary based on experience and performance
Positive inclusive and multicultural work atmosphere
Ongoing training and career development tools
Ready to take your support skills to the next level in an international setting Apply now!
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Employment Type
Full Time
