Remote Customer Care Supervisor
Remote Customer Care Supervisor
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Job Description
Remote Customer Care Supervisor with an Ecommerce Corporation (Dutch Language)
What You Can Expect
As a Supervisor you will have the opportunity to lead and inspire teams of Customer Service Representatives (CSRs) helping them thrive and exceed performance targets. Youll play a key role in fostering a supportive motivating and educational environment that drives quality client satisfaction and overall team success. By offering guidance coaching and daytoday support youll help create a positive atmosphere that empowers your team to perform at their best.
What Youll Do
In this role you will proactively work to maintain service levels that maximize team productivity ensuring the achievement of operational goals. With a focus on initiative and accountability youll lead weekly T4I (Team for Involvement Improvement Innovation Increased KSAT) meetings and provide valuable realtime support to CSRs during transactions. You will implement companywide strategies actively contribute to continuous improvement and foster innovation across both the department and the company. Youll propose fresh creative ideas for enhancing processes ensuring compliance with company policies and meeting key operational standards like GDPR and Information Security. As part of your role youll be a driving force in shaping the teams growth and success.
What Youll Need
To excel in this role fluency in written and spoken Dutch is essential. A Higher Education Degree is preferred and for internal candidates completion of the JUMP certification for supervisors is required. You should have excellent communication skills both written and verbal with the ability to convey clear impactful messages. Attention to detail is key to ensuring accurate and complete information.
Benefits
This is an exciting opportunity to work in a dynamic internationally recognized company. Youll have the chance to collaborate with industry leaders while benefiting from ongoing investment in your personal development. Enjoy a modern work environment with great amenities including health insurance free language courses sports activities and organized events. We also offer healthy meals in the cafeteria such as soup bread salad and fruit because we care about your wellbeing!
Work remotely from anywhere in Portugal! Youve got to be located in Portugal.
Employment Type
Full Time
