IS Service Desk Analyst - Full-time Nights 12-hr Shifts
IS Service Desk Analyst - Full-time Nights 12-hr Shifts
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Virtua Health we exist for one reason to better serve you. That means being here for you in all the moments that matter striving each day to connect you to the care you need. Whether thats wellness and prevention experienced specialists lifechanging care or something inbetween we are your partner in health devoted to building a healthier community.
If you live or work in South Jersey exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14000 colleagues including over 2850 skilled and compassionate doctors physician assistants and nurse practitioners equipped with the latest technologies treatments and techniques to provide exceptional care close to home. A Magnetrecognized health system ranked by U.S. News and World Report weve received multiple awards for quality safety and outstanding work environment.
In addition to five hospitals seven emergency departments seven urgent care centers and more than 280 otherlocations were committed to the wellbeing of the community. That means bringing lifechanging resources and health services directly into our communities through ourEat Well food access program telehealth home health rehabilitation mobile screenings paramedic programs and convenient online scheduling. Were also affiliated with Penn Medicine for cancer and neurosciences and the Childrens Hospital of Philadelphia for pediatrics.
Location:
Lippincott 301 Lippincott DriveEmployment Type:
EmployeeEmployment Classification:
RegularTime Type:
Full timeWork Shift:
Night Shift 12 Hr (United States of America)Total Weekly Hours:
36Additional Locations:
Job Information:
Schedule:
12hours/day 36 hours/week
Sunday Monday and Tuesday 8:00PM 8:30AM)
Summary:
Provides front line service for all IS customer incidents requests and problems. Analyzes all incidents requests and problems and either resolves immediately or collaborates with other IS teams or vendors to escalate appropriately. Provides high level of customer service and technical expertise.
Position Responsibilities:
Responds quickly and with exceptional level of service to all incoming customers. Carefully and adeptly analyzes each incident request and problem. When possible provides immediate resolution else uses preliminary analysis and critical thinking to escalate item appropriately.
Elicits information necessary to resolve customer incident request or problem. Uses Service Now ITSM tool to document customer interaction and troubleshooting/resolution steps taken for each issue.
Writes Knowledge Base articles for solutions as they are identified.
Develops and maintains strong working relationships with other IS teams to facilitate collaboration on customer issues.
Provides support to new team members.
Assists with Problem Management tasks (communication followup etc. during an active problem. Adheres to IT Business practices and is available for 24/7 support as needed.
Position Qualifications Required / Experience Required:
2 years of technical support experience plus two years of customer service experience. Service Now preferred; Fundamental understanding of computer hardware and software principals and support. Strong customer service approach as well as ability to effectively multitask. Excellent written and oral communication skills along with the ability to interact in a professional manner with all levels of staff and management.
Required Education:
High School diploma
Technical certificate or Associates degree in IT may be acceptable in lieu of technical experience
Training / Certification / Licensure:
Service Now preferred
Customer Service Training preferred
Required Experience:
IC
Employment Type
Full-Time
